Working Student – Operations Specialist

At Mollie, you’ll join a team focused on making payments and money management effortless for businesses across Europe. More than 250,000 companies use Mollie’s platform to get paid, manage money and grow, and this role supports the safe and smooth operation of that experience.

Build with us

Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.

Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.

We're one of Europe's fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver.

If you're ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.

Your impact

As a Working Student – Operations Specialist, you will play a crucial role in supporting Mollie’s 7-day operations across Risk Operations and Business Support. This hybrid role gives you direct exposure to compliance and customer service, allowing you to learn fast and make a tangible difference in how safely and smoothly businesses interact with the platform.

You'll take the lead on screening reviews, website verifications, and upholding Know Your Customer (KYC) and Customer Due Diligence (CDD) standards. Beyond compliance, you'll provide vital weekend phone support and manage tasks related to cards and online reputation. We need someone ready to jump in, solve problems, and keep operations moving forward without missing a beat.

What you'll ship

• Drive consistent, high-quality case outputs during every shift to keep operations moving.

• Maintain excellent QA pass rates and resolve customer issues with speed and precision.

• Hit and exceed Service Level Agreement (SLA) targets to ensure merchants are always supported.

• Conduct thorough screening reviews and website verifications to uphold risk and compliance standards.

• Deliver reliable weekend phone support and efficiently manage online reputation tasks.

What you'll bring

• Active enrollment in a University or HBO program (bachelor’s or master’s degree).

• Fluency in both English and Dutch (knowing other European languages is a bonus).

• Availability and readiness to work weekend shifts.

• Clear, confident communication skills driven by a customer-first mindset.

• A detail-oriented, highly organized approach with the ability to own your work independently.

• Availability for 10 hours per week (8 hours during the weekend and 2 hours during the week).

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.

You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.

No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.

AI at Mollie

We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.

AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.

Benefits

• 20 days working from abroad

  Enjoy the flexibility to work from abroad for 20 days a year (excluding high risk countries).

• Wellbeing Budget

  Enjoy €60 per month net towards taking care of yourself.

• Lifestyle and Health Support

  Reach out for coaching and support whenever you need it via OpenUp.

• 26 holiday days

  Time to relax. Plus an extra 2 days off in between 27 and 31 December!

• Commute options

  Receive an NS Business Card and participate in our bike lease plan.

• Birthday off

  It’s your special day! Why spend it at the office?

• WFH Equipment Budget

  One off budget of €400 for new hires.

• Hybrid working

  With WFH and Internet allowance at €60 a month.

• Discounted Lunch

  Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service.

• Health Insurance

  Insure with ONVZ or receive €125 net towards your own insurance.

• Annual Mollieverse event

  All Mollies get together, connect and have fun.