Product Manager Seller Experience

Shape the future of ticket resale by helping fans sell any valid ticket safely, regardless of the type of ticket.

Job description

At TicketSwap, we’re on a mission to be the experience marketplace every fan loves. By bringing fans and experiences together on our marketplace, we enable fans to go to more events they love and support organisers in building lasting success.

With more than 19 million fans across 42 countries, the ticketing industry is changing fast. New ticket fulfilment technologies such as closed ecosystems, ticket transfers, mobile tickets, and evolving partner requirements are reshaping how tickets are bought and sold.

As Product Manager for Seller Experience, you'll help TicketSwap stay ahead of these changes. You'll define how fans successfully sell tickets on TicketSwap today, while building the foundations that allow us to support the resale technologies of tomorrow.

Are you ready to help shape the future of fan-to-fan resale?

What You'll Do

As Product Manager for Seller Experience, you'll be responsible for helping fans successfully sell tickets on TicketSwap, regardless of ticket type, fulfilment method, or market.

You'll work with a cross-functional product team and collaborate closely with Engineering, Design, Data, Partnerships, CX, and Legal. Together, you'll identify opportunities, solve complex marketplace challenges, and create experiences that unlock supply while maintaining the trust TicketSwap is known for.

Your responsibilities:

• Define and execute the product strategy for Seller Experience
• Shape the roadmap for your domain
• Increase the number of fans who successfully list and sell tickets on TicketSwap
• Identify opportunities to unlock supply in new and existing markets
• Shape how TicketSwap supports emerging ticket fulfilment technologies
• Reduce friction throughout the seller journey, from listing to successful payout
• Work closely with Product, Design and Research to understand seller needs and behaviours
• Use data, experimentation, and customer insights to guide product decisions
• Balance growth opportunities with trust, safety, and operational scalability
• Collaborate with business teams to understand industry changes and emerging resale models
• Align stakeholders across Product, Engineering, CX, Legal and Commercial teams
• Define success metrics and measure the impact of product initiatives
• Translate complex industry developments into clear product opportunities
• Help TicketSwap create what's next in ticket resale

About You

• You have 4+ years of experience as a Product Manager in a product-led organisation
• You’ve got experience leading a product area end-to-end, from Discovery through Delivery while partnering closely with UX and Engineering across web, mobile, and backend teams.
• You enjoy tackling ambiguous problems and turning them into clear plans
• You have experience balancing customer needs, business goals, and technical constraints
• You're comfortable making decisions with incomplete information
• You have a strong product sense and know how to simplify complex experiences
• You're data-informed and use both qualitative and quantitative insights to guide decisions
• You’re confident using AI tools in Product Discovery
• You communicate clearly and bring stakeholders together around a shared direction
• You have a bias for action and enjoy turning ideas into tangible outcomes
• Experience with marketplaces, platforms, or growth products is a plus
• Experience working on 0→1 products or complex ecosystem challenges is a plus

Why You'll Love It Here

• Work on one of the most important growth challenges at TicketSwap
• Help shape the future of ticket resale in a rapidly evolving industry
• Own meaningful product problems with real impact on millions of fans
• Join a high-talent international team where ideas matter more than hierarchy
• Collaborate with passionate colleagues who challenge and support each other
• Have the freedom to experiment, learn, and create what's next