Partner Success Manager

At FitForMe, we envision a world where people managing their weight are supported with the respect, science, and care they deserve. Our purpose is to improve the quality of life for people affected by obesity through science-backed supplements and lifelong support. This purpose shapes everything we do, from the products we develop to the partners we work with and the customers we support.

Today, we support more than 150,000 customers in 15+ countries. As we expand from our strong foundation in bariatrics into the broader obesity care space, partnerships play a critical role in helping us reach and support more people.

Joining FitForMe means joining a company where your work has real-world impact.

About the role

As Partner Success Manager, your core mission is to turn signed partnerships into active, engaged, and commercially successful partners. This is a hands-on role focused on implementation, activation, and growth. Once a partnership has been signed, you take ownership of making it work in practice. You guide partners through onboarding, coordinate internal teams, prepare the right materials and workflows, remove blockers, and make sure partners are fully equipped to introduce FitForMe successfully to their customers or patients.

You will work closely with Business Development, Marketing, Operations, Product, Customer Support, and external partner teams. Your role is to create momentum from day one: making sure partners go live smoothly, understand the value of our products, know how to position them, and are set up to generate measurable order growth.

This role requires someone who is proactive, structured, commercially sharp, and comfortable pushing things forward. You will monitor partner performance, identify risks and opportunities, follow up persistently, and help build the playbooks and processes that allow FitForMe to scale its partner model internationally. You will be part of the Beyond Bariatrics team and play an important role in shaping how FitForMe expands into the broader obesity care ecosystem.

What you’ll do

• Own partner onboarding from signed agreement to successful activation.
• Build clear onboarding plans, timelines, milestones, and responsibilities for each partner.
• Coordinate internal teams to ensure systems, workflows, commercial materials, product information, and operational processes are ready.
• Train and enable partners so they can confidently introduce FitForMe products to their customers or patients.
• Make sure partners understand the commercial opportunity, customer journey, product positioning, and practical next steps.
• Monitor early partner performance, including activation, engagement, order growth, and operational bottlenecks.
• Proactively identify risks, blockers, and missed opportunities, and take action to resolve them.
• Work closely with Business Development to ensure a smooth handover from deal signing to implementation.
• Build and improve scalable onboarding and activation playbooks as our partner ecosystem grows.
• Help turn strategic partnerships into repeatable commercial success.

What success looks like

• Signed partners become active, confident, and commercially productive.
• Partners are onboarded smoothly and launched on time.
• Partners understand how to position and sell FitForMe products.
• Internal teams are aligned and know what needs to happen.
• Operational issues are solved quickly and practically.
• Partner activation and engagement are consistently improving.
• Partner order growth is visible and measurable.
• Risks are spotted early and followed up proactively.
• Onboarding and activation processes become more scalable over time.
• FitForMe becomes a trusted and valuable partner to clinics, digital health providers, and other commercial health platforms.

What you’ll bring

Skills & experience

• 3+ years of relevant experience, ideally in partner management, business development, or commercial operations in a fast-paced or scale-up environment.
• Strong project management and stakeholder coordination skills; you keep complex initiatives on track.
• Proven ability to enable partners through effective onboarding, education, and engagement.
• Commercial acumen; you understand partner business drivers and can identify growth opportunities.
• Excellent communication skills, able to convey complex topics clearly and credibly.
• Fluent in English; Dutch or other languages are a plus.

Mindset

• Determined and tactful: you drive progress with persistence and professionalism, focused on outcomes while remaining flexible in your approach.
• Pragmatic and detail-oriented: focused on execution and results.
• Reliable and trusted: partners and colleagues know they can count on you.
• Resilient and hands-on: comfortable creating structure in ambiguity and working at pace in a growing scale-up.

Nice-to-have

• Experience in health, medical, or nutrition-related sectors.
• Familiarity with regulated environments or international partner ecosystems.

What you can expect at FitForMe

At FitForMe, we create an environment for you to do your best work. An environment that gives freedom and flexibility, but also clarity and feedback. One that challenges and supports you, where results are celebrated and everyone feels safe and respected.

As Partner Success Manager, you'll be the driving force behind strong, lasting relationships with the healthcare professionals and partners who help us reach more people.

• A meaningful mission – your work directly supports partners who help people affected by obesity access science-based products and lifelong care.
• Ownership & autonomy – a flat, entrepreneurial structure where you get the freedom to manage your own partner relationships and take initiative, backed by the resources of an international scale-up.
• Competitive compensation – base salary aligned to a transparent salary framework, plus a quarterly bonus scheme tied to team performance.
• Strong pension package – FitForMe contributes ¾ of your pension premium via Pensioenfonds Detailhandel, with an optional tax-efficient top-up through BrightPension.
• Flexibility that works – hybrid working, plus the option to work abroad up to 2 weeks a year.
• Investment in your growth – structured Quarterly Focus Reviews, a personal development path, and a buddy for onboarding.
• Wellbeing support – annual wellbeing budget for gym memberships, mental health, or other self-care, plus a home-office equipment budget every 2 years.
• An international, connected team – join colleagues across the Netherlands, Belgium, France, Germany, Spain, Sweden, and Australia, with regular team moments and a Rotterdam HQ that's the social heart of the company, including daily fresh lunch.
• A safe, inclusive culture – built on our values of Customer First, Teamwork, Entrepreneurship, and Integrity, with zero tolerance for harassment or discrimination.

Join us in shaping partnerships that transform lives, strengthen healthcare collaboration, and advance the future of obesity care, everywhere. 🌍💡