Senior Manager, Operations Compliance

Join Equinix's operations team and help maintain and evolve critical infrastructure that powers the digital world and delivers real impact for customers, communities and society.

Who are we?

Equinix is the world’s digital infrastructure company.

Joining the operations team means being at the center of maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for customers, communities and society.

Job Summary

The Senior Manager, Global Operations Compliance holds global ownership of the Quality, Security, and Business Continuity compliance posture across Equinix's Data Center portfolio. In-scope frameworks include ISO 9001 (Quality), ISO 27001 (Information Security), ISO 22301 (Business Continuity), PCI DSS, and SOC 1 / SOC 2, as well as applicable regional certifications.

The role carries a dual mandate. As a technical subject matter expert, the candidate is expected to design, defend, and continually improve controls across all in-scope frameworks, and to represent Equinix's position directly to external certification bodies, auditors, regulators and other relevant parties. As a people leader, the candidate manages a team of Compliance professionals distributed globally, delivering a single, consistent global program while accounting for regional regulatory and operational variances.

Responsibilities

Team Leadership & Management

• Lead, recruit, retain, and develop a team of Compliance professionals distributed across APAC, EMEA, and AMER regions
• Define and drive the team strategy through strong tactical decision making and collaboration with team members to ensure alignment with overall Global Operations strategy
• Establish and maintain an operating rhythm — regular one-to-ones, team meetings, and calibration sessions — designed for a geographically distributed team across multiple time zones
• Partner with in-country and regional compliance leads to translate global standards into locally executable programs, exercising judgment on where global consistency is required and where regional adaptation is warranted
• Own performance management, career development, and succession planning for direct reports; assess and address capability gaps by region
• Set and represent team priorities, results, and resourcing requirements to Global Operations Compliance leadership through regular business reviews and executive reporting

Technical Subject Matter Expertise

• Serve as the authoritative internal subject matter expert for Quality, Security and Business Continuity compliance, including related global and regional standards such as ISO 9001, ISO 27001, ISO 22301, PCI DSS, SOC 1 / SOC 2, HDS, HIPAA, and NIST 800-53, for data center operations
• Partner with Legal and internal teams to manage applicable regulatory requirements for Data Center operations, ensuring adherence and compliance
• Monitor evolving standard requirements, including framework version transitions and new control requirements, and translate them into operational controls
• Collaborate and partner with relevant internal functions on control design for new initiatives, or where changes and updates to management systems are required
• Own management review content and drive continual improvement of the management systems in scope

Audit & Certification Program Management

• Own the global/regional internal and external audit programs across all applicable in-scope standards and regions
• Collaborate with peer team leads to shape and drive the defined internal audit strategy for Global Operations
• Conduct internal audits as necessary to stay aligned with Data Center operations controls and fulfil technical SME role
• Act as primary liaison with external and internal stakeholders to manage findings from identification through corrective and preventive action closure
• Adjudicate audit finding severity and classification decisions where required, including escalation requests; provide guidance to teams on appropriate finding response
• Oversee certifications rollout including new certification requests, scope expansion, and sustenance as the Data Center portfolio grows and based on market/regulatory demands
• Manage third-party audit vendor relationships, scoping, and contracts

Program Metrics, Budget & Reporting

• Track and report on relevant key performance indicators that measure sustained compliance health
• Own quarterly reporting to global/regional operations leadership, including quarterly/annual business review content, executive materials, and forward-look planning
• Forecast and manage the global compliance program budget for in-scope area

Risk, Escalation & Cross-Functional Advisory

• Act as the primary escalation point for compliance issues and requests, including customer audits, new customer RFIs/RFPs and for internal stakeholder queries
• Provide guidance to first-line compliance teams on applicable subject areas, management review practices and control implementation
• Partner with relevant internal stakeholders and functional leads to provide support on compliance matters, including customer and regulatory inquiries

Training & Capability Development

• Define the training strategy and curriculum for all in-scope standards
• Monitor training completion and effectiveness across internal teams and external stakeholders
• Assess, evaluate and drive upskilling of direct reports for development and growth, driving a high performance mindset within the team

Qualifications

• Proven years of experience in compliance, quality management, information security, or business continuity, including demonstrated people management experience
• Experience working across different cultures and regulatory environments
• Current, in-depth working knowledge of ISO 27001 and ISO 22301, with preferably additional exposure to ISO 9001, PCI DSS, and/or SOC 1 / SOC 2, with the ability to engage credibly with both external auditors and internal stakeholders
• Strong leadership skills, preferably global or regional
• Lead Auditor or Lead Implementer certification in at least one relevant standard (e.g. ISO 27001 Lead Auditor, CISA etc)

Benefits

As an employee, you become important to Equinix’s success. Benefits are designed to be competitive, inclusive, sustainable, connected and efficient.

Employee Assistance Program

An Employee Assistance program is available to all employees.

US Benefits

• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.

Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Core Benefits

• Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement.
• Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury.
• Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees.

Other Benefits and Perks

• Employees have the option to select and use from a wide range of other benefits including annual leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements, and paid and unpaid leaves in line with local market practices and regulatory requirements.

Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions.