Quality Assurance officer Lifelong Learning

Do you want to help deliver high-quality, relevant lifelong learning for working professionals in science, engineering, and design?

Job Description

Join our small, dynamic Quality Assurance team (3 colleagues) within a broader Education Support team (25 professionals). In this role, you will collaborate closely with colleagues across education support, business teams, faculty coordinators, and teaching staff to strengthen and continuously improve our Lifelong Learning products.

You will be responsible for the effective implementation and continuous improvement of QA processes across institutional, portfolio, and course levels. You will identify bottlenecks and policy gaps and help streamline workflows. Your job entails planning and monitoring evaluation cycles to ensure timely and consistent quality checks. You will review lifelong learning products against quality standards by analysing learner data, platform insights, and educational content, and turn these into actionable insights.

Drawing on the results of evaluation activities, you will prepare the quality assurance annual report in collaboration with the policy officer and present findings to a variety of stakeholders, including management. You will also proactively advise whether our QA system itself provides the right insight into the quality of education and help shape improvements to our feedback methodologies and data collection approach.

You will liaise closely with the data team to define reporting and dashboarding needs, and work with the policy officer to introduce relevant policies that improve the quality of our educational offer. In addition, you will support the Quality Assurance Board as Secretary and collaborate with the research team to define research questions that yield meaningful insights into the quality of our lifelong learning offer.

In this role you will act as a key connector across teams, ensuring that Lifelong Learning programmes remain learner-centered, inclusive, and aligned with pedagogical principles. You will monitor relevant developments in the higher education and lifelong learning sector and help incorporate them into improvements in our QA framework.

We offer a collaborative role at the intersection of quality assurance, data, and educational innovation within a well-established organization.

Job requirements

• Degree in Education Sciences (or similar).
• Proven experience in educational quality assurance, preferably in Higher Education.
• Affinity with (online) lifelong learning education.
• Experience with education quality control, ICT tools for education and online teaching methods.
• Able to proactively provide guidance and advice for professionals, with proven experience of working on a project basis matured through prior work and/or education.
• Experience with a process-oriented working approach is an advantage.
• Persuasive with sensitivity: using the right arguments and examples for specific stakeholders to get buy-in.
• Excellent oral and written communication skills in English and preferably in Dutch (or willingness to learn Dutch).
• Analytical, data-driven, able to put things into perspective, self-reliant and goal-oriented.
• You must be in possession of a work permit for the Netherlands.

TU Delft (Delft University of Technology)

Working at TU Delft means contributing to solutions that really make a difference.

At TU Delft, our people make the difference. With their knowledge and curiosity, our staff provide high-quality education and conduct pioneering research that extends beyond the campus. You will have the opportunity to take the initiative, work with others, and grow as a professional. Working at TU Delft means joining an international community of professionals and students.

TU Delft - Learning for Life Centre

Providing adult learners with quality and accessible learning opportunities for professional and personal development throughout their lifetime is the mission of the TU Delft Learning for Life Centre. It embodies the University’s commitment to this core task and guides all activities of our innovation-oriented organisation.

Together with the TU Delft faculties and external partners, we create and deliver courses, short programmes and other training solutions that help learners at various stages of their professional life. We help them stay on top of their game, whether they wish to broaden their skillset, master new competences or acquire further academic qualifications.

The Learning for Life Centre is part of the University Corporate Office and reports directly to the Executive Board. Our international team of about 50 skilled, passionate colleagues comprises over ten different nationalities.