FOS Quality Control Analyst

Are you a detail-oriented Quality Control Analyst who excels in a dynamic and fast-paced environment? Ready to perform thorough quality checks on KYC Front Office Support (FOS) files within the Wholesale portfolio across Europe and Africa? Passionate about ensuring high-quality standards, supporting FOS Support Associates through constructive feedback, and driving continuous process improvement? Then you might be the one we are looking for!

Together, we ensure strong oversight of KYC FOS activities, enhancing our understanding of client profiles to prevent money laundering and terrorist financing, while safeguarding the bank’s integrity and reputation through consistent quality assurance and ongoing improvements.

About the role

As a Quality Control Analyst within FOS, you ensure the highest standards in KYC FOS activities by performing thorough quality checks on associates’ work. You combine your knowledge and experience in KYC, CDD, and/or Compliance with a strong focus on quality assurance, attention to detail, and constructive stakeholder engagement.

Acting as a sparring partner for FOS Associates and FEC Operations, you provide clear feedback, identify improvement opportunities, and contribute to the creation and refinement of information requests and processes. You play a key role in supporting both internal and external stakeholders by ensuring consistency, accuracy, and completeness across all deliverables.

In your role, you actively invest in continuous improvement by enhancing your own skill set and strengthening the overall quality framework within the First Line of Defense. Through your contributions, you help elevate team performance and support a culture of continuous learning and excellence.

Together with your team, you make an indispensable contribution to delivering high-quality, compliant, and controlled services to Wholesale clients across Europe & Africa. These clients are among the largest and most complex in the bank, making your role in safeguarding quality and consistency essential.

Responsibilities

You provide independent quality oversight to FOS Associates on KYC FOS activities. Furthermore:

• Perform thorough quality checks to ensure work meets quality, compliance, and completeness standards.
• Identify inconsistencies and areas for improvement across deliverables.
• Deliver clear, constructive, and actionable feedback to support associates’ development.
• Help optimize overall quality by strengthening consistency and accuracy in outputs.
• Share best practices and guidance to elevate team performance.
• Identify recurring themes and contribute to continuous process improvement.
• Support the enhancement and standardization of ways of working across the team.

You and your talent

• A completed University degree.
• Minimum of 5 years' experience with KYC, CDD and/or Compliance, of which minimum 2 years in a Quality Control function.
• Preferably possessing knowledge of primary banking processes, (Wholesale) products and systems.
• An analytical and detail-oriented Quality Control professional with a strong personality, able to communicate feedback clearly and maintain a constructive stakeholder position.
• A hands-on and results-driven team player, focused on delivering high-quality outcomes through quality checks and continuous quality assurance.
• Passionate about KYC with a strong drive to enhance quality, consistency, and compliance while supporting associates’ development and continuous improvement.
• Good command of English language is mandatory. Dutch is always welcome!
• Team spirit.
• Candidates must have the right to work in The Netherlands and already be living in The Netherlands.