Engineering Manager

Engineering at Sendcloud

🗂️ Role Overview

As an Engineering Manager, you will lead one or more feature teams building product experiences, integrations and capabilities that help merchants run their shipping operations with less friction and more control. You will sit at the intersection of Engineering, Product and Design, helping teams turn complex customer and logistics problems into reliable, scalable and high-impact solutions.

This is a role for someone who loves building healthy, high-performing teams, cares deeply about engineering quality, and knows how to balance people leadership with strong delivery ownership.

Sendcloud powers 30,000+ online retailers, marketplaces, and fulfillment companies, helping them ship smarter, grow faster, and get things done for their customers. The company is building a platform that solves shipping at scale, globally.

🧐 The Role

As an Engineering Manager, you are responsible for the people, delivery, technical health and operational ownership of one or more feature teams within Sendcloud Engineering.

Reporting to the Head of Engineering, you will partner closely with Product Managers, Designers, senior engineers, Platform teams and other stakeholders to define team goals, shape priorities and deliver meaningful product outcomes for customers.

Your mission is to create an environment where engineers can do their best work, teams have clarity and ownership and delivery is predictable without compromising quality, reliability or long-term maintainability.

You will be expected to lead through context, coaching and accountability, helping the team understand the “why”, challenging priorities when needed, removing blockers, improving how the team works and making sure software scales with customers and the business.

🎯 What you'll do

• Strategy & Organisation: Translate Product and Tech strategy into clear team goals, improve team structure and ways of working and make sure the team stays aligned with engineering standards and organisational priorities
• People & Hiring: Lead, coach and develop engineers through regular 1:1s, feedback, performance management, career development, hiring, onboarding and retention
• Delivery & Execution: Own end-to-end delivery for your team(s), manage scope and risks, remove blockers and drive predictable execution without compromising quality
• Cross-Functional Alignment: Act as the main engineering partner for Product and Design, co-own planning and prioritisation, challenge decisions constructively and communicate progress and risks clearly to stakeholders
• Technical Direction & Quality: Partner with senior engineers to guide architecture, engineering standards, code quality, documentation, test automation and technical debt management
• Operational Excellence: Ensure the team owns its services in production, including observability, incident management, post-mortems, runbooks, SLOs, security, privacy and compliance-related work
• Continuous Improvement: Use team metrics, delivery insights, incidents and retrospectives to improve team performance, collaboration, reliability and engineering effectiveness
• Budget & Cost Awareness: Manage team-level tool, activity and cloud/resource usage responsibly and propose investments where they create clear value for the team or business

✅ What you bring to the table

Personally

• You are clear, direct and empathetic, you know how to give honest feedback without creating fear and how to support people without avoiding accountability
• You are structured and calm under pressure, you can manage competing priorities, delivery risks, people topics and stakeholder expectations without creating chaos for the team
• You are comfortable with ambiguity, you do not wait for perfect instructions, you create clarity, align people and move things forward
• You have high ownership and low ego, you care more about solving the problem than being right and you lead by example in how you communicate, collaborate and make decisions
• You are motivated by building strong teams, developing engineers, improving systems and helping people do meaningful work at scale
• You are energised by turning customer problems into product outcomes and you bring a strong sense of ownership, urgency and pragmatism to helping teams deliver solutions that are simple, scalable and impactful

Professionally

• You have 7+ years of experience in software engineering or engineering leadership, including at least 3 years in Engineering Management
• You have managed engineers directly, including coaching, feedback, performance management, career development, promotions and retention
• You have experience managing teams of around 10+ people or a comparable scope across multiple teams, projects or technical domains
• You have worked in an engineering organisation with at least 50+ engineers and understand the coordination, communication and scaling challenges that come with that environment
• You have a strong background in software engineering and product development, with enough technical depth to challenge decisions, support senior engineers and reason about architecture, quality and operational trade-offs
• You have proven experience partnering with Product Management, Design and cross-functional stakeholders to define priorities, manage scope and deliver customer and business impact
• You have experience driving delivery, execution and continuous improvement in engineering teams, ideally in Agile or iterative product development environments
• You have experience with hiring, interviewing and developing engineering talent and you know what good looks like for strong engineering teams
• You understand production ownership, including incident management, observability, runbooks, operational excellence, security and privacy-aware development practices
• You communicate fluently in English, both written and spoken, and can adapt your message to engineers, Product stakeholders, senior leadership and non-technical audiences

❤️ Our Values

• 💩 No bullshit: Big egos suck. Be open, honest and transparent. Share your mistakes openly and learn from them. Don’t just talk about problems, solve them.
• 🎯 Grow & win: Be highly curious, adaptable & proactive. Embrace discomfort and change. Keep an open mindset and learn from others. You invest in our growth, so we invest in yours.
• 🎠 Have fun: Work hard, laugh harder. Not everything has to be serious. Be yourself, especially if you’re the good kind of crazy.

🎉 Benefits

• 🧠 Brain: €2,000 learning budget; courses, certifications & conferences; growth in an international team
• 🌴 Time: 28 days of paid vacations per year; extra day off on your birthday; swap public holidays for meaningful ones
• ✈️ Sabbatical: 4 weeks fully paid every 3 years
• 🏡 Home: Flexible hybrid model (3+ days/week in office); €500 home office budget
• 💪 Body: Company gym; free lunch every Monday; fresh fruit; barista coffee
• 🚌 Travel: Monthly commuting allowance
• 🪑 Future: Pension scheme; employee discount programs
• 🐾 Vibe: Dog-friendly office; after-hours drinks at the Sendcloud Bar