Enterprise IT Business Lead NL and RoW

As Enterprise IT Business Lead NL and RoW, you act as the strategic business interface for Enterprise IT services for the Netherlands and Rest of World, with explicit ownership of IT Service Continuity Management as a core ITIL practice.

What you will do

Your primary focus is ensuring that business priorities, risks and continuity requirements are structurally embedded in the design, performance and improvement of Enterprise IT services.

You operate at the intersection of business demand, service ownership and technical IT capabilities by:

• Owning and maturing the IT Service Continuity Management practice within IT Operations & Services, using strong ITIL and technical IT knowledge to define continuity requirements, understand critical service dependencies, align recovery expectations, coordinate continuity planning and testing, and drive improvement follow-up.
• Acting as the trusted IT partner for regional leadership (LMTs, Resident Directors and key stakeholders), translating business strategy, operational risk and user experience into clear IT service priorities and improvement drivers.
• Challenging Service Owners and suppliers on service resilience, recovery capabilities, dependencies and risk exposure, using a strong understanding of infrastructure, applications, integrations and cloud services.
• Collecting, structuring and prioritising feedback, demand signals, recurring pain points, continuity concerns and improvement requests across Enterprise IT services, and translating these into clear input for Service Owners and IT Operations & Services governance.
• Coordinating communication and stakeholder alignment for regional IT changes, incidents, escalations, continuity exercises and service improvements, ensuring business impact is understood and expectations are managed proactively.
• Working closely with the Enterprise IT Business Leads for UK and APAC, Service Owners, architects, security, TCS counterparts and the Manager IT Operations & Services to ensure consistent service experience, transparent performance feedback and continuous improvement across regions.

Scope and mandate

The Enterprise IT Business Lead NL and RoW is expected to:

• Operate at tactical business-facing level across all Enterprise IT services for the Netherlands and Rest of World.
• Act as designated practice owner for IT Service Continuity Management within IT Operations & Services, ensuring the practice is defined, maintained, tested and continuously improved.
• Connect business continuity expectations with IT service recovery capabilities, including input on business impact, critical service dependencies, recovery priorities and communication needs.
• Represent the customer and regional user perspective within IT Operations & Services, without becoming the operational owner of individual technical services.
• Maintain structured relationships with LMTs, resident directors, local representatives and other relevant business stakeholders.
• Escalate widespread, high-impact or continuity-related issues to the relevant Service Owners and Manager IT Operations & Services, using facts, business impact and service data.

Where you will work

At Haskoning, you will join an independent, employee-owned international consultancy that combines engineering, design, and consultancy services with software and technology.

As our new Enterprise IT Business Lead NL and RoW, you will become part of the corporate group Digital & Workplace Solutions (DWS) in the Netherlands. DWS provides services to the internal organisation, enabling colleagues to serve their clients in the best possible way.

DWS’s activities are divided across three domains: Enterprise IT & Services, Real Estate & Facility, and Digital & AI. In addition, there is a separate team for information security. This role will be part of Enterprise IT & Services. Within this domain, the IT Operations & Services department brings together core IT operations and IT service management capabilities to strengthen service quality, business alignment, service continuity and accountability. The Enterprise IT Business Lead role provides the regional business-facing interface for Enterprise IT services and works closely with Service Owners who are accountable for the performance and lifecycle of specific IT services.

What you bring

You are a structured, service-oriented IT professional with solid ITIL knowledge and in-depth technical understanding of Enterprise IT services, infrastructure dependencies, integrations, cloud and workplace services, and service recovery principles. You can connect business needs with operational IT delivery and IT service continuity requirements. You can build trust with regional stakeholders, challenge constructively, communicate clearly during incidents and changes, and turn feedback into measurable improvement actions. You understand IT service management well enough to distinguish between user-facing business impact, operational service ownership, supplier delivery, technical dependencies and IT service continuity responsibilities.

Must-have requirements

• Bachelor’s or Master’s degree in Information Technology, Business Information Management, Business Administration or a closely related field.
• Minimum 6–8 years of relevant experience in IT business partnering, IT service management, IT operations coordination or a comparable business-facing IT role within an enterprise environment.
• Mandatory certification: ITIL 4 Foundation. Relevant ITIL 4 Specialist certification is preferred.
• Relevant certification in business continuity or resilience management (e.g. ISO 22301, CBCP or equivalent) is required.
• Demonstrable experience with IT Service Continuity Management, business continuity, disaster recovery coordination or resilience planning in an IT environment, including business impact input, recovery requirements, continuity testing and improvement follow-up.
• Strong ITIL knowledge, with the ability to apply service continuity, service level, incident, problem, change and service request practices in a practical business-facing and technically informed context.
• Strong experience in coordinating and steering outsourced or managed service providers, including performance management, escalation handling, service review cycles and continuous improvement planning.
• In-depth technical IT knowledge, including understanding of infrastructure, applications, integrations, cloud services, workplace services, supplier-managed services, dependencies, resilience risks and recovery mechanisms relevant to Enterprise IT service continuity.
• Proven experience working with business stakeholders in a multi-location or international environment, including expectation management, escalation coordination, continuity-related communication and service improvement follow-up.
• Demonstrable ability to translate user feedback, location needs, business impact and continuity risks into structured input for Service Owners, operational teams and suppliers.
• Excellent written and spoken English.

Nice-to-have

• Dutch language skills can support in effective stakeholder engagement in the Netherlands.
• Experience in a professional services, engineering, consultancy or similarly project-driven international organisation.

What you can expect from us

At Haskoning, we believe that the well-being of our employees is essential to our shared success. We offer a comprehensive benefits package designed to support both your professional development and personal well-being.

• A solid foundation: A competitive indicative base salary of €4,758 – €7,816 gross per month, based on full-time employment, with annual increases.
• An attractive compensation package: Including a strong pension scheme with an 18.3% employer contribution, a 2.15% personal budget and annual profit sharing. You will also have the opportunity to purchase company shares and share in our success.
• Work-life balance: 28 vacation days based on full-time employment, with the option to purchase an additional 16.5 days per year and to exchange three public holidays for days that are personally meaningful to you. We work in a hybrid model with flexible hours, work-from-home allowance and a fully equipped home workspace.
• Development opportunities: A wide range of training and development programmes, including tailored learning paths, learning weeks and various knowledge-sharing groups.
• Travel allowance: A conveniently located workplace at one of our offices, with travel expense reimbursement and an NS Business Card. If you walk or bike to work, you receive a higher travel allowance, encouraging sustainable commuting.
• Informal and inclusive culture: A welcoming and open environment with voluntary social and sports activities, and employee networks such as Pride and Young Haskoning.