Strategic Customer Lead - EMEA

Job Description

At Beyond Meat, we are seeking a Strategic Customer Lead – EMEA to manage and grow relationships with key strategic Quick Service Restaurant (QSR) and foodservice partners across Europe.

As a key partner to the Sr. Director, Global Strategic Partnerships, you will help drive customer success by coordinating initiatives, enabling growth opportunities, and ensuring alignment between customer needs and Beyond Meat’s strategic priorities. This is a highly cross-functional role, requiring collaboration across Supply Chain, Operations, R&D, Finance, Marketing, and regional commercial teams.

This role offers high visibility, cross-functional exposure, and the opportunity to directly impact customer growth and operational excellence across EMEA.

Key Responsibilities

Strategic Customer Partnership

• Support and manage relationships with major QSR and foodservice customers across EMEA.
• Act as a primary liaison for selected accounts, ensuring strong communication and alignment.
• Contribute to customer business reviews, joint business planning, and commercialization initiatives.
• Drive customer satisfaction through proactive issue resolution and relationship management.

Cross-Functional Leadership

• Lead coordination across internal teams to support launches, promotions, and operational execution.
• Track key deliverables, timelines, and customer commitments.
• Identify risks, resolve bottlenecks, and manage escalation processes.
• Advocate for customer needs while balancing operational capabilities.

Business Planning & Analytics

• Support forecasting, demand planning, and revenue tracking.
• Analyze performance metrics, KPIs, and operational data to identify opportunities and risks.
• Prepare executive-level presentations, scorecards, and business reviews.
• Maintain accurate reporting and insights for strategic decision-making.

Innovation & Commercialization

• Partner with R&D and Innovation teams on new product launches and menu initiatives (LTOs).
• Ensure launch readiness and successful execution across all functions.
• Monitor market trends and competitive landscape to identify growth opportunities.

Operational Excellence & Customer Service

• Oversee order performance, inventory, and service levels.
• Resolve supply chain and logistics challenges in collaboration with internal teams.
• Drive continuous improvement in service delivery and customer experience.

Qualifications

• 5+ years’ experience in Key Account Management, Customer Operations, or Supply Chain within QSR, foodservice, or FMCG.
• Proven ability to work in complex, international environments.
• Strong analytical, organizational, and project management skills.
• Excellent communication and stakeholder management capabilities.
• Customer-first mindset with a focus on execution and results.
• Ability to manage complexity, navigate ambiguity, and prioritize effectively.
• Advanced proficiency in Excel, PowerPoint, and business reporting.
• English required; multilingual skills and EMEA experience are a plus.
• Culinary experience is a plus.

Core Competencies

• Strategic Customer Partnership
• Cross-Functional Collaboration
• Customer-Centric Mindset
• Analytical Thinking & Business Acumen
• Operational Excellence
• Communication & Presentation Skills
• Problem Solving & Risk Mitigation
• Accountability & Execution
• Relationship Management
• Adaptability across cultures & markets

Work Environment

• Remote position based in Europe with regional travel requirements.
• Ability to work flexible hours across multiple international time zones.
• Ability to attend customer meetings, business reviews, operational visits, and industry events as required.