Content Manager

Rentman is a B2B SaaS scaleup building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact.

Content Manager

Mission of this role

As Content Manager at Rentman you own and improve key areas of the Rentman Support Center by connecting content strategy to real customer and business data. You translate ticket drivers, search behaviour and product changes into content that reduces support load and helps customers reach value faster without needing someone to hand you a brief.

This role sits within the Customer Content & Community team, part of the broader Customer Experience department. You report to the Team Lead Customer Content & Community.

What you'll do

• Plan and write content for new Support Center feature releases across one or more product areas, working independently and ensuring all release articles are published within 48 hours of each feature launch.
• Keep your article portfolio up to date and performing, targeting a Helpfulness Score of ≥70% across your owned content.
• Analyse helpfulness scores, internal search data and support ticket drivers to identify where customers are getting stuck and act on it.
• Contribute to content lifecycle planning for your assigned product areas, including identifying information architecture gaps.
• Track your content's impact on a regular cadence and contribute to the team's Self-Service Ratio target of above 10.0.
• Author changelogs and collaborate with Product and Product Marketing on release communication towards customer-facing teams.
• Participate in AI and tooling experiments that drive innovation, and document what you learn and share it with the team.
• Act as the primary content liaison for one or more internal teams (Product, Product Marketing, Customer Success or Support), running feedback intake and keeping stakeholders informed.

What makes a successful Content Manager

• 2 to 4 years of experience in content strategy, technical writing or customer education, preferably in a SaaS environment
• Proven ability to independently produce high-quality, customer-facing content from brief to publication
• Comfortable analysing helpfulness scores, search data and ticket drivers to inform content priorities.
• Hands-on experience with knowledge base platforms such as Zendesk and relevant analytics tooling.
• Experience with AI-assisted content workflows is a plus.
• Strong cross-functional communication skills; you can manage stakeholder expectations and timelines on your own.
• Fluent in English (written and spoken); Dutch or other European languages are a plus.

Nice to haves

• Experience with AI-assisted content workflows.
• Dutch or other European languages are a plus
• Experience with other media formats like video and education courses
• AV industry expertise
• Rentman product expertise
• Experience in customer success and onboarding (in SaaS)

What you’ll get

• An ambitious, inclusive, diverse international team
• A competitive salary based on experience and an additional 8% of your yearly gross income paid out every May
• A “13th month” annual bonus based on company results
• 25 days of paid vacation, plus one extra day off each year up to your 5-year anniversary
• A paid 4-week sabbatical after 5 years to go on an adventure
• Flexible WFH policy & work from anywhere for 4 weeks a year
• A shiny Windows or Mac of your choice
• An annual training budget to boost your skill
• A comprehensive healthcare plan and a pension plan with 3% company matching
• Access to OpenUp for mental well-being and personal growth
• A flexible and engaging work environment and various team activities
• An amazing office in the heart of Utrecht