Service Coordinator Facility (Soft Services)

Want to make your mark on our time? Come work as a Service Coordinator at TNO in Delft!

About this position

Our facility services contribute to safe, healthy, inspiring, and well-functioning facilities and workplaces — for our partners, for each other, for ourselves, and for TNO. Always and everywhere. At the heart of everything we do is the experience people have when they walk into TNO or log in to our systems. We strive to be a service organization rated 8+ every single day, for everyone. We achieve this as one team, guided by our service promise, which is built around four core values:

• Accessible
• Committed
• Clear
• Reliable

Through this service promise, we ensure that colleagues and guests feel welcome in a safe and well-maintained environment. We make sure they are supported and have the facilities they need to excel every day — as individuals and as scientists. We believe these are essential conditions for TNO to deliver groundbreaking innovations and create societal impact. As a Facility Services Coordinator, you will play a crucial role in making this possible.

What will be your role?

As a Facility Services Coordinator, you will be the first point of contact for all facility services across several TNO locations. Currently, this includes six locations in Delft and one in Zoetermeer. You will ensure that facility processes run smoothly and that customers are satisfied with the services provided.

You will do this, among other things, by conducting progress meetings with various suppliers, such as cleaning, catering, and reception service providers. Any deviations in service delivery and/or new customer requests will be addressed together with the contract manager. Using your understanding of the needs of the customers at your locations, you will contribute to the (re)contracting of services and provide input for supplier management.

You will coordinate operational facility services, including handling customer requests, monitoring progress and budgets, and registering square meter allocations for internal cost charging purposes. You will also play an important coordinating role in office moves and relocations at the locations. In addition, you will provide functional guidance to on-site facility staff. You will identify trends and improvement needs among customers and report these back to the Facility Manager.

You will also be responsible for site security. Acting as the Local Security Officer, you will develop security plans and procedures in consultation with the Security Policy Coordinator. You will provide security awareness guidance, report incidents, take corrective action when necessary, and carry out inspection rounds.

You will be a valued business partner for internal stakeholders, such as Research Managers, supporting them where needed in relation to facility services. You will act as the eyes and ears of the facility service organization on site. You will provide input to and/or participate in cross-departmental projects and ensure alignment with other TNO locations regarding standards and processes. You take ownership of the locations and always act in the best interests of TNO.

Team

As a Service Coordinator, you will be part of Site High Tech Industry (HTI) and Mobility and Built Environment (MBE). This department is responsible for delivering facility services, technical support, and local security across locations in Delft, Zoetermeer, Eindhoven, Helmond, Geleen, and Bergen op Zoom. You will work closely with colleagues from Technical Services, the Service Desk, Contract Management, ICT, Housing, and Security. You will report directly to the Site Manager.

What we expect from you

• You have completed a relevant Bachelor’s degree (HBO level), preferably in Facility Management.
• You have knowledge of facility management processes.
• You have experience in a service-oriented role within a larger facility management organization.
• You have an affinity with technology and systems.
• You are proficient in both Dutch and English.
• You live in the Haaglanden region or are willing to travel daily to our locations.
• Since you will be responsible for multiple locations, it is essential that you are highly organized and skilled in collaboration and stakeholder relationship management with the business.

What you'll get in return

Challenging and varied work with a real impact. And plenty of opportunities as, at TNO, you are in charge of shaping your career. We offer a gross monthly salary between € 4,500 and € 5,500 (based on your knowledge and experience), 8% holiday pay, a 13th month bonus of 8.33% and a flex budget (5.58% + € 180). In addition, you will be given every opportunity to develop yourself.

TNO offers optional employee benefits, enabling you to tailor your benefits package to match your personal situation. You may also expect:

• An extremely professional, innovative working environment where colleagues are leading experts in their field.
• The opportunity to attend courses, workshops and conferences, and to receive training and coaching based on your needs.
• 33 days annual leave plus a flexible holiday that can be used on a cultural, religious, or otherwise important day of your choosing (on a full-time basis).
• We offer a comprehensive and flexible mobility plan that also includes full compensation for public transportation for commuting and business travel.
• Great social events with your team and other TNO colleagues. That’s how you will get to know a lot of people really quickly.
• Flexible working hours, the possibility to work parttime (32 or 36 hours).
• A good pension scheme.

TNO as an employer

Our people are at the heart of TNO. Their curiosity, expertise and entrepreneurial mindset make it possible to deliver high-impact research and innovations that contribute to society’s sustainable wellbeing and prosperity. That is why we invest in an inspiring working environment where colleagues can excel, have autonomy and continue to grow.

Your talent and ambition have every opportunity to flourish at TNO. You work with experts (both within and beyond TNO), have access to advanced technology and the freedom to explore, experiment and innovate. Our strength lies in independence, reliability and collaboration. We find each other in wonder and ingenuity. We are driven to push boundaries. By working with businesses and government, and by connecting different perspectives, we strengthen our innovative capability and create responsible, meaningful results.

At TNO, we believe this is our time to help society, government and business move forward faster. Together with driven colleagues, you turn knowledge into concrete innovations or ventures that truly make a difference by combining the power of science and entrepreneurship. And in doing so, you make your mark on our time.

A certificate of Conduct (VOG) is required before starting a new job at TNO.

As you will be working for clients in the domain of defence and security, a Certificate of No Objection issued by AIVD (the Dutch General Intelligence and Security Service) is mandatory. This means you will have to undergo a security screening.