Supply Service Representative

IMCD Benelux is looking for a new colleague to join the team as a Supply Service Representative in Rotterdam.

What will you do?

As a Supply Service Representative, you’ll be the central point of contact for handling orders from start to finish. To keep the customers informed about order status, you’ll be in daily contact with transport partners, the warehouse, and colleagues from production, purchasing, and sales. When unexpected issues arise, you’ll proactively seek solutions and keep all stakeholders updated. In addition to coordinating tasks, administrative responsibilities are a key part of the role. These include processing orders in the ERP system, performing stock analyses, and preparing export documentation.

Your responsibilities will include:

• Processing sales orders in our ERP system
• Acting as the first point of contact for customers, suppliers, and logistics partners (by phone and email)
• Organizing transport of goods to customers and warehouses across Europe, and managing global export shipments
• Coordinating with logistics partners on delivery times and costs
• Ensuring correct documentation for export shipments (air and sea freight)
• Providing solutions and alternatives when issues arise
• Understanding and accommodating specific customer requirements within set parameters
• Handling complaints accurately and efficiently
• Serving as backup for customer service colleagues during absences

Who are we looking for?

We’re looking for someone who takes initiative, can stay organized under pressure, and remains calm when things get busy. You’re proactive, solution-oriented, and detail-focused. Strong communication skills in English (spoken and written) are essential. Requirements:

• Bachelor-level education or equivalent experience
• A few years of relevant experience in a similar supply chain or logistics role
• Knowledge of export shipments and related documentation is a must
• Experience with ERP systems is preferred
• A team player who is proactive and flexible
• Accurate and analytical thinking
• Available for at least 32 hours per week
• Affinity with the chemical industry is a plus

What does IMCD Benelux offer?

You’ll be part of a small team within a large international organization. The Rotterdam-team is growing and evolving, offering plenty of room for ideas and improvements. In addition to a dynamic role in a highly motivated team, IMCD offers:

• Flexible start and end times
• A solid pension plan
• Training and development opportunities
• 28 vacation days
• Commuting allowance and easy accessibility
• Friendly colleagues, daily shared lunches, and several social events throughout the year