People Operations Specialist

Ready to shape how people experience work?

We’re looking for a People Operations Specialist who sees administration as a craft, not a chore. Someone who gets energy from flawless onboarding, accurate records, and turning complex processes into seamless employee experiences.

You’ll join our People & Culture team, reporting to the Team Lead People Operations. Together with specialists across Process, Payroll, and People Analytics, you’ll own the operational backbone that keeps our organization running smoothly.

Curious about tech? Even better. We’re looking for someone eager to explore how AI and automation can make People Operations smarter, faster, and more human.

Your impact

In this role you create the best possible employee experience through operational excellence. You believe that precise, well-organized administration is the backbone of a great workplace – every accurate record, smooth onboarding, and timely answer directly shapes how employees experience our company.

You see technology as a lever to make people operations smarter, faster, and more human. You’re curious about how emerging tools can reduce manual work and improve the employee experience.

You work in a team of People Operations Specialists (Process, Payroll, People Analytics), each with their own scope but jointly responsible for recurring operational and admin tasks. The team supports each other during peak times across specialties such as Learning & Development, Compensation & Benefits, Onboarding, Health/Absence Management, Data/Reporting, and Guides Support. Within your scope, you support the People & Culture Partners with coordination, administration, analysis, and communication.

It is essential for you to be able to keep a broad overview of all ongoing tasks, anticipate the potential consequences of changes, and prioritize accordingly with the rest of the team.

Responsibilities:

• Own the end-to-end employee lifecycle (contracting, onboarding, offboarding, changes, contingent workers, immigration) in AFAS and other HR systems
• Deliver seamless HR administration and employee support, ensuring a consistent and professional experience
• Maintain accurate and reliable employee records—data quality is key to trust and service
• Act as a liaison between payroll, legal, and external vendors, including immigration partners
• Collaborate with the People team and other departments on both daily operations and projects
• Support payroll processes and company audits
• Identify and drive process improvements, including opportunities for automation and AI
• Stay up to date on HR trends, best practices, and technology developments
• Research and resolve complex queries by connecting with the right stakeholders

What you bring

Experience & Education

• 2–5 years of experience in HR Operations / People Operations
• 1–2 years of hands-on experience with AFAS as a primary HRIS
• Bachelor’s degree in HR, Business Administration, or a related field
• Knowledge of labor law, GDPR, and general HR regulations, preferably across multiple countries

Skills & strengths

• Strong understanding of HR processes and the full employee lifecycle
• High attention to detail: you notice what others miss
• Strong problem-solving and decision-making skills
• Clear communicator and true team player
• Fluent in English (written and spoken); Dutch at B2 level is considered a strong plus
• Curious about AI and automation and how to apply them in HR
• Able to manage multiple priorities, especially in peak periods

Your mindset

What truly sets you apart:

• You take pride in precision and quality
• You take ownership and proactively improve processes
• You are trusted with sensitive information and handle it with care
• You are approachable and service-driven
• You are open to feedback and continuously improve
• You stay calm and adaptable in a dynamic environment
• You challenge the status quo and look for smarter ways of working
• You collaborate easily and build strong relationships across teams

Not ticking every box? At Sunweb Group, we believe curiosity, energy, and the right mindset matter more than meeting every single requirement. If this role excites you, we’d love to hear your story — let’s explore the journey together.

About Sunweb Group

Sunweb Group is one of Europe’s largest online travel agencies, sending over 1.3 million holidaymakers annually to destinations across eight international markets through its brands Sunweb and Eliza Was Here. With a team of 600 colleagues and operational hubs in Rotterdam, Girona, Paris, Copenhagen, Stockholm, Antwerp, Chambéry, and Zurich, the company operates in an international working environment. Its Fast Forward culture fosters focus and trust.

Why join our journey?

• Enjoy up to 20% off when booking with our brands for you, your family, and your friends.
• As an international company we support a hybrid way of working. We provide you with office furniture and IT equipment.
• We enjoy the journey so enjoy 25 holidays based on fulltime employment.
• Access to a personalized Reflect & Develop Plan to support your career growth.
• Benefit from coaching sessions designed to support your well-being.
• Receive work-from-home and travel allowances to ease your daily routine.