Key Account Manager

Filoform is a leading manufacturer of sealing and protection products for the energy and telecommunications industry, with operations in the United Kingdom, Netherlands and Germany. The company is known for quality, reliability, stability, responsibility and creativity, and focuses on developing innovative and sustainable solutions that help customers work more safely, efficiently and sustainably.

At Infrastructure Products Europe, the culture puts people at the centre of everything it does. Ideas are valued, development is supported, and contributions make a genuine difference. You will be part of a collaborative and ambitious team focused on creativity, collaboration and continuous improvement.

What We Offer

• Competitive salary
• Company pension contribution
• A range of healthcare options
• Competitive holidays, including Christmas shutdown
• Engagement & Wellbeing initiatives
• Employee referral programme
• Enhanced Family friendly policies
• Career development opportunities across IPE and the wider CRH Group

Reports to: Sales Manager Benelux

Role Overview: As a Key Account Manager, you will be responsible for introducing and promoting a new product line: mechanical seals. Your client base will consist of major contractors, whom you will support with innovative solutions. You will be tasked with maximising sales output by actively hunting for new customers, developing and managing customer relationships, and recommending products to meet market needs.

What our new Key Account Manager will be doing:

• Take ownership of end-to-end contract management, including tender submissions, negotiations, pricing alignment, and renewals, ensuring commercial terms are optimised, compliant, and aligned with business objectives.
• Plan and manage a structured schedule of customer meetings, appointments, and site visits to drive pipeline generation, maintain market presence, and support consistent sales activity delivery.
• Build strong, long-term relationships with Filoform’s core customer base, acting as a trusted advisor and primary point of contact for commercial, technical, and service-related matters.
• Present Filoform’s products and solutions in a clear and compelling way, identifying customer needs, translating them into tailored solutions, and ensuring strong commercial outcomes.
• Identify growth opportunities within existing accounts through cross-selling, upselling, and project-based opportunities, supporting customers across infrastructure developments and long-term programmes.
• Create structured account plans aligned to regional and business strategy, setting clear objectives, growth targets, and action plans to maximise revenue and market share.
• Track sales performance, pipeline activity, and customer engagement metrics, taking proactive action to improve performance and ensure delivery against targets.
• Act as the escalation point for customer concerns, working cross-functionally to resolve issues quickly, maintain service levels, and protect long-term relationships.
• Undertake additional responsibilities as directed by the Sales Manager and Sales Director, contributing to broader commercial initiatives, projects, and continuous improvement activities.
• Collaborate with internal commercial teams across Cubis Systems, NAL, and Filoform to identify and convert cross-business opportunities.
• Proactively identify opportunities to expand customer spend by introducing complementary products and solutions across the wider IPE portfolio.
• Position Filoform offerings within a broader solutions-based approach to maximise customer value and revenue growth.
• Maintain a structured and disciplined approach to pipeline management, ensuring all opportunities are accurately tracked within CRM systems.
• Support new customers through a structured onboarding process, ensuring a smooth transition from sales to delivery.
• All other duties as deemed necessary by Sales Manager.

The experience our new Key Account Manager will have includes:

• HBO Level Education
• Experience in contract and renewal management and tender processes within the Netherlands; European experience in this area would be advantageous.
• Minimum 3 years’ experience within a Key Account Management position.
• Fluency in Dutch and English, both written and verbal.
• Driver’s licence B.
• Experience in managing key accounts.
• Experience in the energy and infrastructure products sector or similar field.
• Extensive business to business (B2B) experience.
• Strong relationship-building and customer focus.
• Commercial awareness and negotiation ability.
• Strategic planning and account management.
• Resilience and ability to work in dynamic environments.
• Collaboration and stakeholder management.
• Results-driven with high energy and initiative.

What Filoform Offers You

A culture that values opportunity for growth, development, and internal promotion

• Highly competitive salary package
• Comprehensive secondary benefits
• Significant contribution to your pension plan
• Excellent opportunities to develop and progress within the wider CRH Group