CX Channel Manager Benelux & Nordics

You'll drive growth through strategic channel partnerships across the Benelux and Nordics region. You'll collaborate with partners to deliver innovative CX and AI solutions, expand reach, and accelerate customer success.

About the Team

Our team builds robust channel partnerships that grow Zoom's presence. We collaborate across regions to deliver business value. We exist to connect organizations through exceptional customer experiences.

Responsibilities

• Developing and executing go-to-market strategies with partners to drive regional growth and customer impact.
• Building and nurturing lasting relationships with channel partners and key stakeholders to expand opportunities.
• Providing consultative support to partners to enhance performance and CX solution adoption.
• Analyzing market trends and sales performance to identify opportunities for continuous improvement.

What we're looking for

• Demonstrate success in driving sales growth through partner relationships in technology or customer experience markets.
• Apply strategic thinking to develop and execute effective go-to-market plans.
• Communicate and influence effectively across diverse audiences and stakeholder levels.
• Use data and insights to inform decisions and optimize business outcomes.
• Collaborate across teams and time zones to achieve shared goals.
• Show business planning and consultative selling skills.
• Bring equivalent practical experience in business, sales, or marketing, ideally with 10+ years in sales leadership driving CX or CCaaS growth.
• Demonstrate understanding of CX, AI, and CCaaS technologies and the ability to explain complex technical concepts clearly.
• Be fluent in English. An additional European language, ideally Dutch would be advantageous, but not required.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

Our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health, support work-life balance, and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.