Senior Marketing Operations Manager

Join TUI's central marketing team to develop and deliver our first Marketing Capability programme. In this strategic role, you'll create the foundation for marketing teams to operate more effectively across our global business, defining the TUI 'way of marketing' and championing a 'One TUI' approach.

About our offer

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

About the job

• You'll define common ways of working by introducing new processes and tools that deliver a more standardized and efficient operational framework across TUI's global marketing teams.
• Owning the short- and long-term capability roadmap will be central to your role, with clear deliverables and robust project management to successfully lead our ongoing marketing capability programme.
• We'll rely on you to oversee the creation of toolkits, frameworks, and processes that drive operational excellence, improve efficiency, and deliver stronger business outcomes across markets.
• Championing innovation will be key as you identify and implement new processes utilizing AI-led solutions while staying current on the latest developments in marketing capability and operations.
• You'll engage cross-functional teams around key capability topics, using strong project and stakeholder management skills to drive alignment and successful implementation across markets and business units.
• Creating a more consistent approach to learning and development across MS&C will be a core part of your mission, including designing and delivering training programmes and capability-building initiatives to upskill teams globally.

About you

• You bring demonstrable experience in successfully developing and managing capability initiatives that have led to increased business efficiencies, supported by strong project management expertise.
• You have proven experience in marketing operations, including implementing scalable processes, frameworks, and ways of working across large or global organisations.
• You have experience designing and delivering training, learning programmes, or capability-building initiatives that drive adoption and behavioural change.
• You have led change-driving projects from conception to completion, delivering against timelines with clear goals, structured project governance, and measurable results.
• You communicate effectively with diverse stakeholders, building networks and influencing at all levels of the business to drive adoption of new processes and training programmes.