Service Transition Specialist

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

We are currently recruiting for an Assistant Vice President (AVP), Service Transition Specialist in our Systems Division in Amsterdam.

About MUFG Bank (Europe) N.V.

MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions. MUFG is committed to supporting clients to achieve sustainable business growth.

Your impact at MUFG

The Service Transition Specialist will be responsible for the following areas:

Operational Readiness

This role will set up, own and execute the Operational Readiness process with the main goal of ensuring that projects adhere to their obligation to ensure the support and service teams which maintain services are provided with all the information they require to perform their function following the completion of projects. Operational Readiness is the method/procedure by which Technology assesses, monitors and reports the progress of this task.

Support the Change Control Process including the Build and Deployment processes

This will involve working with the Transition team in EMEA Tech office to ensure that applications that provide critical and important functions are covered by controlled process and that we can evidence the control provided via standard reporting. Onboarding and support of the existing processes and support for the application teams is a critical part of this role.

IT Configuration Management Process

This role will work closely with the Config team in EMEA Tech where the bulk of the config work is being done for MUFG Bank (Europe) N.V. The main goal of the function is to define and control the components of IT services and its infrastructure, and to maintain accurate configuration information.

Function positioning

Systems Division supports MBE’s IT structures with regard to IT applications, infrastructure and hardware. There are 4 pillars in the division:

1. IT Planning
2. IT Service Delivery
3. IT Security
4. Local Branches IT

The AVP Service Transition Specialist reports to the Head of IT Service Delivery, who reports to the Head of IT Division.

The role includes the following responsibilities:

Operational Readiness:

• Assessment of Operational Readiness categories applicable to the project during the initial project phase
• Continuous engagement with the project team during the project lifecycle and ongoing assessment/tracking of crucial operational readiness deliverables expected for the given phase
• Record update for each assessment category
• Gather signoff from functional owners of assessed categories
• Schedule OR review meetings (joint responsibility with Project Manager)
• Status reporting

Change Management:

• Migration of application code repositories to GitHub Enterprise
• Configuration of JFrog Curation to ensure secure coding practices are embedded
• Migration of build processes to GitHub Actions / TeamCity
• Linkage of builds to binary repository storage (Artifactory) and deployment automation (OpenText Deployment Automation)
• Liaise with infrastructure and application teams to ensure proposed solutions are workable
• Support and maintain all elements of the Build and Deployment platform
• Assistance with any required reporting from ServiceNow to support IT Change Management DORA requirements

Configuration Management:

• Configuration identification
• Configuration control
• Configuration status documentation
• Verification and audit

In order to be successful in the role, you will need the following:

Function requirements:

• Ideally 3+ years of experience supporting financial institution(s) in the capacity of a Service Transition Specialist
• Highly skilled IT professional with a comprehensive background in IT Service Transition
• Strong background in Operational Readiness, Change and Configuration Management
• Experience in collaborating with off/near-shore support and delivery teams
• Possessing high level of analytical ability where problems are typically unusual and difficult
• Experience in working in a high-pressure environment to deliver first class services
• Familiar with the specific Security and Regulatory standards associated with IT Service Transition
• Has a background in common service focused frameworks such as ITIL
• Verbal and written communication skills in English are essential; Dutch is an advantage
• Ideally ITIL qualification, preferably Foundation at version 3 or above

Technical Competencies:

• GitHub Enterprise, including GitHub Advanced Security in a practical situation
• Excellent understanding of Build, Deployment and Software Configuration management tooling and processes
• Excellent knowledge of IaC principles and methods (Terraform, AWX, Ansible, Bicep, ARM templates)
• Good ability with scripting methods, including Perl, Powershell, shell and groovy
• Artifactory – configuration, management and integration with Build tools, including REST methods
• TeamCity / GitHub Actions (CI/CD build)
• ServiceNow Change

Personal requirements:

Integrity and Responsibility

• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective

Professionalism and Teamwork

• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally

Challenge Ourselves To Grow

• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

We will offer you:

• 8% holiday allowance and 13th month payment
• 30 vacation days per year, with the option to buy 15 additional days
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,23 per km with a maximum of 75 km one way
• €5,00 net remote working compensation per day, with a maximum of €60,00 per month
• Possibility to order a mobile phone (up to €800,-)
• Possibility to order office equipment for the home office (up to €500,-)
• Remote Working Policy, including Working From Home (WFH) and remote working in another country
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses, including Dutch language classes
• Employee contribution towards pension insurance (max 5%, currently 2%); our pension scheme is based on a defined contribution scheme
• Training & development possibilities paid by the bank

We are open to considering flexible working requests in line with organisational requirements.