Internship - Telesales

"Great atmosphere where I can learn and contribute, coming up with creative solutions to always put the customer first!

The internship

HEINEKEN is on a journey to become the best-connected brewery in the world, starting with stronger customer connections. At Head Office, we are building a new telesales capability to proactively engage customers and drive sales as part of our Route to Consumer strategy. To measure performance and identify improvement opportunities, we need to establish a telesales performance and governance cycle, supported by a clear baseline. This internship focuses on defining that baseline and designing a dashboard blueprint.

• Define the baseline for telesales performance in line with the strategy
• Develop a blueprint for the telesales dashboard
• Link existing reports and KPIs into one clear view
• Create a plan of action to create the dashboard
• Prepare or build an MVP in Power BI
• Create a governance drumbeat to embed the KPIs
• Support the collection, structuring, and analysis of data from multiple sources to generate meaningful insights and reporting. The dashboard will help customer care and telesales teams track KPIs, spot performance trends, and improve commercial effectiveness.

We are looking for an enthusiastic, proactive, and analytical intern. This internship is an excellent opportunity for someone interested in data analytics, business intelligence, customer operations, and commercial performance.

Your new team and workplace

This internship is part of the Global Customer Care Team, a relatively new team focused on building the capabilities and tools that support customer care. Customers contact customer care to place orders, share feedback, ask questions, or raise complaints. Our goal is to win in the market while delivering a superior customer experience. This internship focuses on telesales, which sits within customer care, and involves close collaboration with Global Sales, particularly the Route to Consumer team.

During your internship, you’ll have every opportunity to get to know HEINEKEN as an organization, not just within your own team, but across departments. We trust and empower you to work with an entrepreneurial mindset. At HEINEKEN, we love bringing the outside world in and welcome fresh, new ideas with open arms. Of course, we’ll make sure you get the guidance that suits you.

The unique you!

We believe everyone has unique talents, which is why we’re looking for you! Energy, drive and the ambition to grow are what make the difference at HEINEKEN. In addition, you bring:

• Master’s student or Bachelor, preferably in Data Science, Finance or STEM studies
• Fluent English language required
• Strong communication and interpersonal skills
• Excellent analytical skills
• Experience with Excel and Powerpoint is required, PowerBI is a plus
• Interest and/or experience in Customer Service/Sales field, Customer Centricity, HORECA, FMCG is always welcomed

Even if you feel you don’t meet all the criteria, we encourage you to apply. An internship is the perfect opportunity to learn and grow!

Conditions of HEINEKEN

1. You are enrolled at an educational institution for the entire duration of your internship and can provide proof of enrollment for the current academic year during your onboarding.
2. In the case of non-EU nationality, you must be registered as an intern with a Dutch educational institution.
3. In case of EU nationality, you may also be registered as an intern at educational institutions outside the EU.
4. You reside in the Netherlands for the entire duration of your internship. Please note that HEINEKEN does not provide housing.
5. You are in possession of a valid citizen service number (BSN).

Our Internship Conditions

• A full-time practice-oriented internship, starting on September 1, 2026
• The duration of the internship is 6 months (to be agreed upon with your internship supervisor)
• Your home office will be located in Schiphol and Amsterdam
• At HEINEKEN, we work with a hybrid model, typically spending three days a week at the office and two days working from home
• You will receive a monthly internship allowance of €650 gross based on a 40-hour workweek
• You will earn 2 vacation days per month (based on a full-time internship)
• If you do not have a public transport student subscription, your commuting costs will be fully reimbursed

Bring your true self

We know AI is part of today’s world, and chances are, you might use it while preparing your application. That’s absolutely fine. Just remember, we’re genuinely curious about you. So feel free to use AI as a sparring partner, but make sure your application reflects your own ideas, personality and motivation. That’s what we value most and what helps you stand out.