HR Operations Intern

Job description

The HR Operations intern is the first point of contact for Managers and Employees at all levels of the organization, regarding HR policies, HR life cycle processes and Workday system questions or issues. He/she is responsible for answering and handling inbound calls and cases from internal customers on HR related issues, as well as redirecting questions to other appropriate HR resources such as Payroll, Talent Management, and Compensation & Benefits.

Are you enthusiastic about employee’s HR processes? Do you want to gain hands-on experience in a vibrant, international environment? Join the HR Operations team in Amsterdam and make a real impact on employees' lives!

Why This Is an Opportunity You Don’t Want to Miss:

• Gain valuable experience in the HR Operations area for the EMEA region.
• Collaborate with a diverse team and internal stakeholders.
• Develop your skills in data management, internal customer service, compliance, and communication—setting the foundation for a thriving HR career.

What You’ll Do:

• Provide accurate, consistent, and timely responses via telephone and the HR case management system.
• Ensure that every question or issue is entered as a case in the case management system and maintain customer contact until the case has been resolved or is transferred to another relevant party for resolution, such as Talent Management, Work Place Practices, Compensation & Benefits, Payroll, and Global Mobility.
• Support workforce administration processing, data input, and verification of required documentation on designated HR employee life cycle activities such as new hires, terminations, transfers, promotions, salary changes, personal data changes, position management, job title changes, supervisor changes, department changes, or any other job changes. This includes the production of employment contracts, termination letters, transfer letters, salary change notifications, employment testimonials, other relevant addenda, onboarding, and offboarding.
• Respond to and troubleshoot employee- and manager-related workforce transactions and issues.
• Direct employees and managers to the appropriate online support materials, reports, tools, systems, and/or vendors, if applicable.
• Escalate complex cases to other functions such as Payroll Specialists, Benefits Administrators, Compensation Analysts, HR Business Partners, and other subject matter experts when additional research or interpretation is required.

What We’re Looking For:

• Are pursuing a bachelor’s degree or have relevant experience, and are enrolled at a credited university for the duration of the internship (6 months up to 1 year).
• Are fluent in English; fluent Polish, French, German, Spanish, Dutch, and other European languages would be highly desirable.
• Have good communication skills, both written and spoken.
• Have excellent customer service and administrative orientation.
• Can work independently as well as be a team player in a highly collaborative environment.
• Can effectively manage confidential data and work professionally with colleagues in establishing and adhering to data governance standards.

Additional Information

Nature of the contract: Internship

Duration of the contract: 6-12 months

Work flexibility: Hybrid

Join Us and Grow:

Be part of a passionate, innovative team dedicated to supporting people and shaping benefits programs. If you're organized, eager to learn, and eager to make a difference, this is an opportunity to grow within the HR Operations team.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes.