Manager Crisis Response

How you can make a difference

Play a key role in leading enterprise-wide crisis response and protecting business continuity at scale. As Manager Crisis Response, you drive structure, alignment, and decision-making in high-impact situations across a global organization.

About Ahold Delhaize

We’re Ahold Delhaize, one of the world’s largest food retail groups. Together with our seventeen strong local retail brands in Europe, the United States, and Indonesia, we share a passion for delivering great food, value and innovations.

Your new team

As Manager Crisis Response, you will join our Legal & Public Affairs / Asset Protection ecosystem, working in a highly collaborative, cross-functional environment. You will partner closely with teams across Legal, Communications, Sustainability, Security, Operations, and senior leadership to ensure a coordinated and effective response to crises.

Key focus areas of your role

Lead and orchestrate crisis response across the organization

You will act as the backbone of the Crisis Taskforce, ensuring structured coordination, governance, and execution during crises such as geopolitical events, cyber incidents, natural disasters, and activism-related challenges.

Drive governance, decision-making, and alignment

You will establish clear operating models, decision rights, and escalation paths, enabling fast, informed decisions and alignment across regions and functions.

Strengthen crisis readiness and resilience

You will continuously improve crisis frameworks, playbooks, and processes, integrating lessons learned and external insights to enhance organizational preparedness.

Provide senior-level insight and communication

You will translate complex, multi-source information into clear, actionable briefings for executives and stakeholders, supporting timely and effective decision-making.

What you’ll be working on

• Orchestrating Crisis Taskforce activities and ensuring effective execution
• Managing crisis governance frameworks, escalation processes, and decision rights
• Coordinating cross-functional and cross-regional crisis response efforts
• Leading structured communication and reporting (e.g., SITREPs, leadership briefings)
• Driving continuous improvement through lessons learned and benchmarking
• Monitoring emerging risks (e.g., NGOs, regulatory, geopolitical developments)
• Maintaining crisis tools, knowledge systems, and information discipline

What is in it for you?

Plenty of growth opportunities and various cross-brand career options, flexible working hours, a hybrid working model, and the chance to drive meaningful change on a global scale. You can look forward to a good work-life balance and the chance to work in a collaborative environment that encourages growth.

Plus:

• Attractive bonuses
• A first-rate pension plan
• 20 vacation days and the option to buy an additional 12,5 days from your personal flex budget
• Travel expenses or an NS travel card
• A laptop and smartphone

The ingredients you bring

• Minimum 10 years of experience in crisis management, strategy, PMO, or cross-functional leadership in an international environment
• Strong knowledge of crisis frameworks (e.g., ISO 22301, NIMS/ICS)
• Proven ability to influence senior stakeholders without formal authority
• Strong analytical, organizational, and communication skills
• Fluent in English

You are also: structured, resilient under pressure, proactive, and highly collaborative, with the ability to turn complexity into clarity.