Inside Sales Representative - Entry

Eastman is seeking an Inside Sales Representative responsible for the day-to-day management and growth of an assigned customer base and territory. This individual will develop phone-based account and territory management plans, generate sales leads, initiate prospect calls, and establish ongoing rapport with existing and potential customers.

The Role

The Inside Sales Representative is responsible for the day-to-day management and growth of an assigned customer base and territory. This individual will develop phone-based account and territory management plans, generate sales leads, initiate prospect calls, and establish ongoing rapport with existing and potential customers.

Responsibilities

• Develop and utilize territory management plan
• Identify and cold-call prospects
• Support account managers in generating new business by creating and delivering qualified opportunities
• Make outbound follow-up calls to existing customers via telephone and email to cross-sell and up-sell
• Handle inbound, unsolicited prospect calls and internet leads, and convert them into sales
• Service existing accounts consisting of order follow-ups, complaint handling, resolving credit concerns, sample follow-ups, and other account-related issues
• Provide Voice of Customer feedback including product quality, performance, and service issues and concerns
• Communicate the entire offering and value, including product/service features and benefits, prices, and credit terms
• Provide ongoing sales demand forecasts
• Negotiate business to close including pricing, sales terms, and other conditions

Qualifications

• BS/BA in a business-related discipline
• Previous inside sales or customer service experience preferred
• Experience with CRM and other sales systems and tools