Customer Success Architect

Mixpanel is hiring a Customer Success Architect to partner with customers throughout the customer journey to understand what drives value, from pre-sales proof of concepts to post-sales onboarding and implementation. In this role, you will help customers achieve long-term success with scalable implementation and data governance best practices, consult on how analytics can drive business value, and support change management, ROI definition, and product adoption.

About Mixpanel

Mixpanel’s AI-first digital analytics platform helps teams accelerate adoption, improve retention, and ship with confidence. The platform combines product and web analytics, session replay, experimentation, feature flags, and metric trees to deliver insights customers trust.

About the Customer Success Team

Mixpanel’s Customer Success & Solutions Engineering teams act as analytics consultants embedded within enterprise customer teams to drive business outcomes. The team works with prospects and customers throughout the customer journey, partnering closely with Account Executives, Account Managers, Product, Engineering, and Support to roll out self-serve analytics, manage change, execute technical projects and services, and drive ROI on customers’ Mixpanel investment.

About the Role

As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning with pre-sales proof of concepts and continuing through onboarding, implementation, and long-term adoption. You will consult customers on maximizing the value of Mixpanel, improving their analytics usage, and driving data trust and product adoption across large enterprise organizations.

Responsibilities

• Serve as a trusted technical advisor for prospects and customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
• Effectively communicate at all levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks
• Own the customer’s success with Mixpanel by documenting and delivering ROI throughout their journey to transform their business with self-serve analytics
• Own onboarding and data health for strategic and high-value prospects and customers, including ongoing enhancements to data quality and overall tech stack integration
• Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust
• Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices
• Leverage modern data architecture expertise to create scalable data governance practices and data trust for customers, including data optimization and re-implementation projects
• Successfully execute on success outcomes while balancing project timelines, scope creep, and unanticipated issues
• Bridge the technical-business gap with customers by defining a strategic vision for Mixpanel and working with business and technical stakeholders to execute that vision
• Collaborate with technical and solutions partners as needed on data optimization and onboarding projects
• Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients

We're Looking For Someone Who Has

• At least 3 years of experience as a Customer Success Manager, Solutions Architect, or similar role
• Experience consulting on defining and delivering ROI through new tool implementations
• Experience working with VP-level members of customer organizations to define a strategic vision and leverage those stakeholders to deliver on that vision
• The ability to communicate with stakeholders at all levels of an organization, from developers discussing APIs to CIOs discussing organizational efficiency
• Experience in data querying, modeling, and transforming in at least one core tool, including SQL, dbt, Python, business intelligence tools, or product analytics tools
• Familiarity with databases and cloud data warehouses such as Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, and Databricks
• Familiarity with product analytics implementation methods such as SDKs, Customer Data Platforms (CDPs), Event Streaming, and Reverse ETL
• Familiarity with analytics best practices across business segments and verticals
• Ability to manage complex projects with assorted client stakeholders across teams and departments to execute real change
• A demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management
• Excellent written, analytical, and communication skills
• Strong process and project delivery discipline
• Eagerness to learn new technologies and adapt to evolving customer needs

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.