Operations Manager

As an Operations Manager at Park Plaza Eindhoven, you will be responsible for the overall service delivery of the hotel, ensuring a seamless and high-quality guest experience across all departments. Acting as the right hand of the General Manager, you will lead daily operations, support Heads of Department, and drive performance through a hands-on approach. In this role, you will balance operational responsibilities with leadership development, acting as deputy in the absence of the General Manager, and taking ownership in a dynamic, smaller hotel environment.

Responsibilities

Brand, Guest Experience & Operations

• Ensure the guest experience is consistently delivered across all departments in line with brand and company standards.
• Monitor guest feedback and implement improvements to enhance service delivery.

Finance & Commercial

• Use company reporting tools and data to support operational and commercial decision-making.
• Drive productivity and cost control, including payroll management and adherence to financial targets.

People Management & Leadership

• Lead and support Heads of Department in driving engagement, performance, and development.
• Act as a role model for leadership behaviours aligned with PPHE values and company culture.

Asset Protection & Compliance

• Ensure a safe and secure environment for guests, employees, and visitors in line with regulations.
• Ensure compliance with company policies, legal requirements, and data protection standards.

Essential Requirements

• Proven experience in a hotel management role (Food & Beverage Manager or Front Office), ready to step into an Operations Manager position.
• Strong hands-on operational mindset with the ability to lead by example across F&B (breakfast/events).
• Experience managing teams and overseeing daily operations within a hotel environment.
• Ability to operate effectively within a smaller hotel structure and take ownership across departments.
• Strong focus on guest experience and consistent service delivery.
• Excellent communication skills in Dutch and English (written and spoken).
• Eligible to work in the Netherlands.

Preferred Requirements

• Experience within an international hotel group.
• Familiarity with PPHE Hotel Group or Radisson Hotel Group standards.
• Experience working with hotel systems and reporting tools.
• BHV and Social Hygiene trained.

Your Benefits & Perks

• Birthday bonus of €250 (gross, paid in the month of your birthday).
• Competitive salary.
• Tasty meal during shift.
• Industry pension plan.
• 25 days holiday.
• 1 extra day off for your wellbeing.
• Exciting job opportunities within PPHE Hotel Group across Europe.
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends).
• 50% F&B discount at our restaurants and bars (for your whole party).
• Travel compensation (max €200 net pm based on full-time employment).
• Recommend a friend scheme (earn up to €750 for each friend who joins us).
• 8% holiday allowance (paid yearly in May).
• Flexible working policy (if applicable).
• Annual company parties and outings.
• Exclusive discounts in the employee benefit store (www.personeelsvoordeelwinkel.nl).
• Discount on the collective health insurance from VGZ.
• Departmental incentive schemes.
• Great (online) Learning & Development opportunities to grow your career.
• An advanced onboarding program.

This role is paid according to the Horeca CAO scale - Schaal XI.