Customer Account Manager NH90

At GKN Aerospace Careers, the Customer Account Manager NH90 provides commercial expertise and support to a specific customer local team.

This role ensures the management and resolution of commercial issues on a day-to-day basis, including commercial change management, support for local bids and proposals, informing Programme IPTs of contractual obligations and boundaries, and acting as the first point of escalation for customer purchase order or contractual issues internally and from the customer.

Job Summary

Provide commercial expertise and support to a specific customer local team. Work to ensure the management and resolution of commercial issues on a day-to-day basis such as commercial change management and support local-level bids and proposals. Inform the Programme IPTs of contractual obligations and boundaries. Act as the first point of escalation for customer purchase order or contractual issues internally and from the customer.

Job Responsibilities

Relationship Management:

• Lead site-specific customer review meetings and manage first-line dispute resolution with customers for the site.
• Monitor performance, delivery and quality performance issues and recoveries, and resolve with the site leadership team or escalate as appropriate to the Commercial Manager.
• Coordinate site-specific customer initiatives, requests and communications as agreed by the Commercial Manager.
• Provide support to strategic/global customer meetings representing the specific site (PMR) as part of the global one-face-to-the-customer team.
• Act as the voice of the customer on the site.

Demand Management:

• Responsible for obtaining orders from customers in accordance with the agreed contract.
• Align customer demand with the Commercial Manager and Program Director, then communicate customer demand to the Sales, Inventory, and Operations Planning (SIOP) process.
• Support specific rate readiness actions at site and supplier levels to ensure preparedness.

Contract Management:

• Responsible for ensuring the business adheres to its contractual obligations and informing customers of GKN's contractual limits.
• Responsible for cash management and trade debtors.
• Manage enabled material cost adjustments and requirements for the raw material.
• Coordinate and manage all claims, maintaining a register of all claims between GKN and the customer, escalating to the Commercial Manager as appropriate.
• Support commercial compliance for audits, processes and procedures.

Change Management:

• Manage contract updates including minor modification claims.
• Ensure commercial contracts for change are in place and accepted.

Budget/P&L:

• Implement top-line sales pricing in alignment with budget and Strategic Plan.
• Assess contract liability and provide recommendations to allow for provision setting, as agreed with the Commercial Manager.
• Oversee risk and opportunity management related to contracts.

Bid and Proposal Management:

• Responsible for minor bids and quotations including running pricing models and preparing commercial proposals in line with DoA.
• Provide support and input to major bids and contract renewals, including review of terms and conditions and providing financial and operational data required for business modelling.

Any other reasonable duties.

Job Qualifications

Essential:

• Proven experience in customer relationship management, contract management, and demand forecasting.
• Strong negotiation skills and ability to manage multiple stakeholders.
• Excellent communication and interpersonal skills.
• Ability to analyze and interpret financial data related to P&L and budgeting.
• Familiarity with commercial proposal writing and business modeling.
• Travel to other GKN locations and customers.

Desirable:

• Qualification in business studies, or experience in a customer-facing / Programme Management role would be preferable.

What we'll offer?

We are committed to offering you a challenge as well as a great opportunity to learn and grow. We want to offer you a career that can go in many directions thanks to our breadth of international opportunities. By being part of GKN Fokker Aerospace, you will be working with a company at the cutting edge of the industry and supported in your professional and personal development.

Furthermore, we will offer you:

• 8% holiday allowance
• 42 paid holidays for full-time employment in line with the Collective Labor Agreement Metalektro (29 holidays and 13 ADV days)
• An excellent pension scheme (PME) and travel allowance
• A pleasant and informal working environment, in which we work together to achieve the best result for our customers
• Learning and development opportunities to support your career progression