Connectivity Specialist

As a Connectivity Specialist, you play a crucial role in ensuring the quality, performance, and scalability of our connectivity platform. You are responsible for the day-to-day operations, including creating and managing contracts, monitoring connectivity performance, and resolving booking- and integration-related issues.

You take ownership of identifying root causes and drive structural improvements rather than temporary fixes. In addition, you actively contribute to optimizing our connectivity landscape by improving efficiency, usability, and speed to market.

By maintaining reliable supplier connections and ensuring accurate product performance across all systems, you enable smoother onboarding, faster mapping processes, and a more scalable way of working.

This role combines both operational execution and technical understanding, where you act as the bridge between Tech, Operations, and Commercial teams.

Team: Commercial Partner Support

Key Responsibilities

• Act as the main point of contact for accommodation connectivity and supplier integration topics.
• Support onboarding of new accommodation suppliers, including creating contracts, mapping, configuration, validation, and connectivity setup.
• Perform testing and quality checks on rates, availability, content, and booking flows.
• Take ownership of all connectivity and booking-related errors.
• Analyze issues, identify root causes, and determine whether action is required, driving structural fixes instead of ad-hoc solutions.
• Prioritize and follow up on errors with Tech, Operations, and suppliers.
• Monitor data flows (rates, availability, bookings) to ensure accuracy and stability.
• Help standardize and simplify mapping and onboarding processes by identifying inefficiencies and proposing improvements.
• Drive enhancements to make the platform more user-friendly and scalable.
• Contribute to reducing time-to-market for new suppliers and destinations.
• Work with Tech to define and prioritize improvements based on business impact.
• Align with suppliers on technical topics and connectivity performance.

What you bring

• Strong analytical and problem-solving skills
• Affinity with API-driven systems and technical/operational workflows
• A proactive mindset with strong ownership and attention to detail
• Experience within OTA, bedbank, channel manager, or hotel connectivity environments
• Knowledge of connectivity protocols and data integrations (e.g. XML, JSON, APIs)
• Experience in accommodation connectivity, hotel distribution, or travel tech integrations is a strong plus
• Solid understanding of accommodation data flows, including rates, availability, bookings, mappings, and stop sales is preferred

About Sunweb Group

Sunweb Group is one of Europe’s largest online travel agencies, sending over 1.3 million holidaymakers annually across eight international markets through its brands, Sunweb and Eliza Was Here. With a team of 600 colleagues and operational hubs in Rotterdam, Girona, Paris, Copenhagen, Stockholm, Antwerp, Chambéry, and Zurich, we deliver high-quality holiday experiences at competitive prices.

Why join our journey?

• Enjoy up to 20% off when booking with our brands for you, your family, and your friends.
• As an international company, we support a hybrid way of working and provide office furniture and IT equipment.
• We enjoy the journey, so enjoy 25 holidays based on full-time employment.
• Access to a personalized Reflect & Develop Plan to support your career growth.
• Benefit from coaching sessions designed to support your well-being.
• Receive work-from-home and travel allowances to ease your daily routine.