Global Air Logistics OKAM for Healthcare

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Global Operational Key Account Manager is responsible for maintaining and expanding relationships with strategically important customers mainly by providing an outstanding customer experience from an operational perspective. This role requires a dynamic and customer-centric individual who can manage the operational aspects of key accounts, ensuring high levels of customer satisfaction that ultimately lead to retention and growth.

Our Global Air Logistics Operational Key Account Managers are responsible for and represent both Sea Logistics and Air Logistics Services for our Global Accounts. The position of the global OKAM has a special role, as it is similar to a Team Lead, tasked with leading the Operational Key Account Team (NetworkOKAM + OKAS) working on an account and ensuring close and efficient collaboration aligned with the account's goals. The successful candidate will work closely with various internal teams to deliver seamless service and solutions tailored to client needs.

How you create impact

• Manage and develop strong relationships with assigned global health & pharma key accounts, ensuring high levels of customer satisfaction and service consistency.
• Ensure adherence to the Global OKAM framework, standards, and processes while aligning with health & pharma regulatory and compliance requirements.
• Collaborate with regional and national OKAMs as well as operational teams to ensure seamless execution of health & pharma customer requirements.
• Monitor account performance and proactively address any service challenges or process deviations.
• Identify opportunities for optimization, growth, and process improvement within assigned health & pharma accounts.
• Support the integration and alignment between Air and Sea Logistics where applicable to deliver end-to-end customer solutions for healthcare supply chains.
• Act as the central point of contact for assigned health & pharma customers, ensuring transparency, consistency, and proactive communication.

What we would like you to bring

• 2–5 years of professional experience with strong customer collaboration skills and mandatory experience in healthcare, pharmaceuticals, or life sciences. While the healthcare vertical is the primary focus of this position, experience in additional industries such as industrial, technology, or other complex global sectors is considered a strong advantage.
• Solid background in logistics, with expertise in Air and/or Sea Logistics.
• Proven experience in Key Account Management, ideally with large or global accounts.
• Strong analytical and problem-solving skills, with a focus on process improvement and operational excellence.
• Excellent communication and relationship-building skills with cross-functional collaboration ability.
• Fluency in English, both written and spoken, and willingness to travel as required.

What's in it for you

At Kuehne+Nagel, you will have the opportunity to grow your expertise, shape processes, and deliver innovative solutions for some of the world’s largest customers. We are continuously expanding our global network and product portfolio, creating career opportunities across diverse functions and regions. As a leader in the logistics industry, we offer a collaborative, digital, and customer-focused environment where you will work with motivated colleagues from around the world.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.