Customer Support Specialist Nordics

In this challenging position as Customer Support Specialist, you will be working in a dynamic team of approximately 20 highly motivated colleagues in the international Order-To-Bill department in Maastricht. You will act as an ambassador for Bayer Medical Care BV and make sure that Bayer’s direct customers get the best service possible.

Your tasks and responsibilities

• Increase customer satisfaction and build loyalty through maintaining positive relations with customers and maintaining excellent levels of service via all contacts made, whether written or verbal.
• Act as the first point of contact and deliver exceptional customer service at all times to ensure a high level of customer satisfaction.
• Support the Order-to-Cash and reverse logistics process on a customer level by executing order intake through various ordering channels, order entry in SAP, confirmation and coordination with credit management, supply chain and logistics.
• Ensure timely and accurate processing of customer orders, including invoicing and returns management.
• Handle customer complaints, both internal and external, via the defined complaint processes.
• Work closely together with other global and local functions within logistics, supply chain, master data, regulatory and legal departments to organize and execute orders.
• Support Field Service Engineers.
• Support the Sales department, including Key Account Managers and Country Head.

Your team

You will be joining a dynamic team of approximately 20 colleagues. Your team is passionate about performance and delivering state-of-the-art service to internal customers all over the globe. The department offers a lot of freedom in your job and an informal, diverse team culture with colleagues of different ages and nationalities. You will also have a lot of contact with colleagues in different departments while coordinating efforts to provide great service.

Our business unit Radiology is part of the Pharmaceuticals division. At Bayer, we understand the importance of accurate diagnosis. By providing products and tools that help enhance medical images and increase diagnostic confidence, we make a strong impact on the field of Radiology.

Who are you

• You have at minimum a Bachelor degree in a business-related subject or comparable business experience. This role is also suitable for a recent graduate who would like to take the first steps into the corporate world.
• Perfect command of the English language is a must.
• You need to have professional proficiency in at least one of the following languages: Norwegian, Swedish, Finnish or Danish.
• Customer-focused and service-minded with outstanding communication skills.
• Flexible and able to work under pressure.
• Organized and excellent in multitasking.
• Capable of working in a team as well as independently.
• Basic knowledge of marketing, sales and the medical environment adds value.
• Good practice in MS Office; SAP application experience is preferred.

What we offer

• Possible to work from home office.
• 8% holiday pay, a 13th month and a yearly bonus.
• 34 days of leave, of which 5 are used for days the office is closed.
• A good pension.
• Plenty of challenges and opportunities to learn and to develop yourself.
• An inspiring and demanding setting.
• International career opportunities.
• You start with a contract for one year. If there’s a match, it’s a permanent position.

Division Pharmaceuticals