Modern Workspace Engineer - The Hague/Hybrid - 32-40u

Want to make you mark on our time? Come work as a Modern Workspace Engineer at TNO in The Hague!

About this position

At TNO, passionate experts are making a real impact on today’s world. This is the time to innovate. To help society move forward. This is the time to work on energy-efficient fuel cells that accelerate the energy transition, or to help halve the development time of new medicines. It is the time for sustainable, healthy, safe, and digital solutions that will truly shape the future. And as a Modern Workspace Engineer, you will play an important role in making that happen. #LI-Hybrid

What will be your role?

As a Modern Workspace Engineer, you will work within the ICT Infrastructure department. This department is responsible for delivering ICT services across all TNO divisions, with the core principle of being relevant to customers through operational excellence based on a standardized service concept. ICT Infrastructure services are organized in accordance with ITIL4 principles, and we work in agile teams with a strong focus on value creation.

As a Modern Workspace Engineer, you will be responsible for maintaining, securing, and optimizing the IT infrastructure supporting 7,000 Microsoft workstations, as part of the TNO Digital Workspace team. This agile team consists of professionals focused on the development and management of both existing and new workplace services. Thanks to your expertise, systems continue to run smoothly while you continuously look for opportunities to improve and innovate.

Your responsibilities include:

• Configuring and updating systems, networks, servers, and software while ensuring high availability, performance, and system security;
• Contributing to the design of new digital workplace concepts;
• Advising on improvements and proposing new IT products and solutions;
• Maintaining contact with vendors to ensure the best products and support;
• Proactively keeping up with new technologies and trends, sharing knowledge, monitoring developments, and proposing initiatives to improve service levels;
• Documenting the operation of ICT systems and services;
• Troubleshooting incidents and supporting colleagues with technical questions;
• Identifying and preventing issues through proactive management and problem analysis;
• Advising on the urgency, impact, and priority of changes.

What we expect from you

At TNO, we are looking for a Modern Workspace Engineer who works independently, adapts quickly, and continuously seeks improvement opportunities. For this role, we ask that you have:

• At least a Bachelor’s degree (HBO level) in an ICT-related field;
• A willingness to work with new technologies and within a complex environment, with a strong motivation to learn — both for on-premises and cloud-based applications;
• Demonstrable experience in a similar role;
• Product knowledge and hands-on experience with endpoint management solutions, particularly Microsoft MECM/Intune, RDP/VDI, and SQL Server;
• Experience managing virtualized IT infrastructures and knowledge of ITIL 4 guidelines;
• A strong sense of responsibility, attention to detail, quality awareness, and a collaborative mindset;
• The ability to develop complex solutions to problems, combined with conceptual and strategic thinking skills;
• Flexibility to work outside office hours when necessary;
• The ability to communicate effectively with vendors and external organizations on an operational level;
• Strong written and verbal communication skills in both Dutch and English, with the ability to clearly explain complex IT solutions.

What you'll get in return

Challenging and varied work with real impact. And plenty of opportunities, because at TNO you largely shape your own career path. In addition to a gross monthly salary (based on a full-time, 40-hour work week) ranging from €4,500 to €5,700, depending on your knowledge and experience, you will receive a 13th month payment of 8.33% and a flexible benefits budget of 5.58%. This means your total monthly compensation can range from approximately €5,200 to €6,600. On top of that, you will receive 8% holiday allowance.

TNO also offers extensive opportunities for personal and professional development, including training courses, education programs, and certification opportunities.

TNO offers optional employee benefits, enabling you to tailor your benefits package to match your personal situation. You may also expect:

• An extremely professional, innovative working environment where colleagues are leading experts in their field.
• The opportunity to attend courses, workshops and conferences, and to receive training and coaching based on your needs.
• 33 days annual leave plus a flexible holiday that can be used on a cultural, religious, or otherwise important day of your choosing (on a full-time basis).
• We offer a comprehensive and flexible mobility plan that also includes full compensation for public transportation for commuting and business travel.
• Great social events with your team and other TNO colleagues. That’s how you will get to know a lot of people really quickly.
• Flexible working hours, the possibility to work parttime (32 or 36 hours) and the possibility of working from home.
• A good pension scheme.

TNO as an employer

Our people are at the heart of TNO. Their curiosity, expertise and entrepreneurial mindset make it possible to deliver high-impact research and innovations that contribute to society’s sustainable wellbeing and prosperity.

Your talent and ambition have every opportunity to flourish at TNO. You work with experts (both within and beyond TNO), have access to advanced technology and the freedom to explore, experiment and innovate. Our strength lies in independence, reliability and collaboration. We find each other in wonder and ingenuity. We are driven to push boundaries. By working with businesses and government, and by connecting different perspectives, we strengthen our innovative capability and create responsible, meaningful results.

As you will be working for clients in the domain of defence and security, a Certificate of No Objection issued by AIVD (the Dutch General Intelligence and Security Service) is mandatory. This means you will have to undergo a security screening.