Program Development Director - Platform Services (f/m/d)

At Awin, the Platform Services Business Unit is responsible for scaling value across thousands of self service advertisers, delivering consistent customer outcomes and predictable revenue at scale.

We are looking for a Program Development Director to drive growth and development of our ICP cohort of self service customers. Platform Services is a fast-paced and highly collaborative Business Unit and plays a central role in Awin’s overall growth. The role requires someone who is comfortable working at speed in a highly collaborative manner, with colleagues within the Business Unit and across product, CRM, finance, marketing, and group legal.

Reporting directly to the Vice President of the Platform Business Unit, you will be an integral part of the senior management team, bringing proven expertise of working directly with large accounts to make this knowledge part of our DNA.

The Role

Key Responsibilities

• Overall responsibility for the performance and growth of your portfolio of clients
• Accountability for leading the department in its work, ensuring you always set an example for every member of the team and model Awin values
• Develop strong collaborative relationships with key stakeholders outside the department, for example with the Product organisation, Finance, CRM, and Insights teams
• Ensure you are on top of the performance trends across your portfolio, interpreting data from a large portfolio and developing strategies to constantly drive performance
• Implement a client partnership model to the overall Business Unit, ensuring that there are personal relationships with the most important customers
• Proactively identify high growth opportunities and risks at a client level, ensuring that teams and individuals have clear goals and responsibilities as a result
• Set department OKRs which ensure alignment with the Business Unit and Awin Group strategies, and work with managers to ensure their strategic direction and OKRs also feed into this
• Devise and present strategies, goals, and results to internal stakeholders, up to Board level if necessary
• Ensure each team is set up to maximise the revenue potential from its client base
• Work with internal stakeholders (P&C, FP&A, Talent) to ensure that the team’s performance is supported and that staffing and talent management match business needs
• Provide strong and relevant leadership, coaching, mentoring and troubleshooting to direct reports and, where necessary, to the broader team
• Provide people leadership for the team, development and performance management to ensure high performance and customer satisfaction
• Create a great place for people to work consistently with Awin values and embody Awin’s desire to create a market-leading work environment

Skills & Experience

• 6+ years of professional experience in the digital space, with at least 4 years at a senior level within an affiliate network or agency
• Direct experience of working with large clients and bringing client-side knowledge into the Business Unit to identify opportunities to scale up
• Track record of developing and delivering account management services within digital marketing
• Proven senior-level relationship building, both internally and externally
• Strong leadership experience managing or leading a team of 20+ people in an international and hybrid setup
• Passion for servicing clients at scale and delivering win-win-win solutions for customers and partners, with preference for experience utilising AI to drive effective customer outcomes at scale
• Commercial orientation and strong strategic awareness
• Excellent understanding of monetisation levers within an affiliate commercial model
• Strong analytical experience and a data-led decision-making default
• Self-motivated, ambitious and initiative-taking
• Confidence and ability to work in a fast-paced and dynamic environment

Why This Role Matters

Platform Services is a strategic growth engine for Awin. This role ensures the largest and most important cohort of customers continue to grow and remain long-term customers of Awin.

What We Offer

• A senior, high-impact leadership role within a global organisation
• The opportunity to shape how Platform Services scales over its next growth phase
• A collaborative, data-driven culture with global reach
• Competitive compensation and benefits

Established in 2000, Awin is proud of its dynamic, social and inclusive culture.

Like all businesses, Awin has adapted and nurtured its culture in a virtual environment. The virtual ‘Life @ Awin’ hub brings colleagues from across the globe together for various social activities.