GPS Regional Protective Services Employee Assistance Office Senior Manager

Job Description

Join Accenture's dynamic Global Protection & Security (GP&S) team as the Employee Assistance Senior Manager (EMEA). This position is GP&S’s primary responder for various incidents and emergencies involving individual employees throughout the EMEA region. These incidents include, but are not limited to, medical situations, missing persons, workplace violence, and traveler security issues.

People are at the heart of Global Protection & Security (GP&S), Accenture’s Corporate Security Team. We are an organization of highly skilled, experienced, and diverse professionals who take immense pride in serving Accenture and helping grow the business. The Regional Protective Services team is a core part of GP&S with members based out of various regions of the world.

They will be the liaison between Accenture’s Security Operation Center (ASOC) and key stakeholders in these matters, such as Employee Relations, Human Resources, Workplace, Legal, IT, and Travel.

As an experienced professional in responding to and handling various personnel crises, they will provide strategic guidance and ensure the proper support teams are informed and engaged in responding to and supporting employees during emergency situations. By utilizing their expertise to provide strategic guidance, assess potential risks, and partner with the wider Accenture support team, they will play a key role in assuring the safety of Accenture’s people.

Responsibilities/Accountabilities

• Primary point of contact for individual emergency calls from the ASOC for the EMEA region. Some of these calls will need to be handled exclusively by GP&S and others may need additional support teams to assist, such as Employee Relations.
• Primary escalation path for relevant incidents raised through partners, such as Employee Relations, Human Resources, or Workplace.
• Develop training plans for GP&S and Accenture partners to ensure collective readiness and clear lines of responsibility when handling relevant crises.
• Lead the Behavioral Threat Assessment Team (BTAT) training and operations across the EMEA region.
• Develop and maintain strategic relationships across Employee Relations, Legal, HR, Workplace, IT, Travel, and related functions.
• Maintain accurate reporting records to track trends and identify which incidents may require additional support or resources.
• Work directly with GP&S’s Regional Protective Services Managers to ensure they are informed and properly supported for employee crises taking place in their respective regions, especially those that could have a broader impact on facilities’ security posture.
• Ensure GP&S’s guidance and response actions are aligned with Accenture’s policies.

Here's what you need:

• Bachelor’s degree in Security & Safety Management, Risk Management, Crisis Management, Organizational Leadership, Behavioral Science, or a relevant field.
• Minimum of 10 years’ experience working in emergency response or crisis management, and at least 5 years of working with behavioral threat assessment and management.
• Minimum of 3 years’ experience working directly with corporate support functions such as Human Resources, Legal, and Workplace.
• Minimum of 3 years’ experience with Microsoft Office products and programs, including Word, Excel, and PowerPoint.