People Knowledge Management Specialist

Job Description

In this role, you have the opportunity to be responsible for the delivery of processes and solutions in scope towards the People Services Centers, CoEs and HR functions, and provide support and guidance in resolving problems, reviewing change requests, implementing changes, and ensuring proper performance of used systems and interfaces.

You are responsible for

• Developing and owning the governance and process to maintain People function content in Philips, ensuring all information, policies and processes are current and relevant for users (employees, managers & HR) through a network of content owners.
• Creating, editing, publishing and maintaining content at global level for all HR policies, tools and solutions in ServiceNow.
• Working with third parties to create content where applicable, such as copywriters, designers and translation agencies.
• Ensuring that content is well-structured, easy to find, and meets the needs of users.
• Hosting content update rounds for CoEs, countries or SMEs to make sure content is kept up to date.
• Continuously improving search functionality and keeping the synonym database up to date.
• Managing content to achieve business goals and be a voice for the company.
• Designing new pages and content layout while ensuring adherence to the Philips brand and style guidelines.
• Partnering with HR and Global Communications to establish and continue campaigns to shift the culture to use the portal as the “one source of truth” for HR how-to information, policies and procedures.
• Using metrics produced by ServiceNow to identify areas of opportunity and steer improvement actions with countries, CoEs and SMEs.
• Responding and acting upon feedback provided by users by using survey data as well as article ratings.
• Implementing changes to portal layout and content based on analytics and usability in collaboration with the HR IS team and IT.

You are a good fit if

Experience & Expertise

• Strong background in AI knowledge management, preferably in a global, enterprise environment.
• Senior-level maturity with proven experience in governance design, process ownership, and channel strategy within set operating models/service delivery models.
• Solid understanding of HR policies, processes, and programs, and how employees and managers consume HR information.
• Experience with ServiceNow or comparable enterprise knowledge/content platforms.

Capabilities & Mindset

• Strong stakeholder management and influencing skills, with the ability to lead without direct authority.
• Experience with change management and lean ways of working, enabling sustainable adoption at scale.
• Strategic thinker with the ability to move from vision to execution.
• Strong analytical mindset, comfortable using data and insights to drive decisions.
• High attention to detail combined with a strong focus on user experience and simplicity.
• Comfortable operating at the intersection of content, technology, governance, and AI.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in person at least 3 days per week.

About Philips

Philips is a health technology company built around the belief that every human matters, with a focus on helping improve access to quality healthcare.