Demand Planner & Customer Services Support

At Beyond The Plant Protein Company, we make plant-based meats that allow families to eat more, not less, of the traditional dishes they love while feeling great about the health, sustainability, and animal welfare benefits of plant protein. Our goal is to bring exciting change to the plate—and Beyond.

Job Description

Role overview

The role of Demand Planner/Customer Services Support is a combined role, with the emphasis on demand planning (appr. 60%-70%) whilst also providing support for customer services (30%-40%).

The Demand Planner/Customer Services Support must have the ability to work well within a team environment, especially with internal stakeholders (Supply Chain Team, Sales, Customer Service, Logistics, Forecasting, Management, R&D) and externally with dedicated Distribution Business Partners. Given the combination of tasks, the Demand Planner/Customer Services Support facilitates forecasting and demand planning meetings to assist with aligning future volume and customer specifications with order demand.

Demand planning

The Demand Planner/Customer Services Support is responsible for providing scenarios and guidance to the demand and supply balancing on BYND EMEA level, based on a detailed analysis and with thorough business knowledge, in such a way that availability of our products is optimized to deliver against customer requirements and to support our business objectives in terms of revenue, costs and integral inventory levels.

The Demand Planner/Customer Services Support is responsible for preparing and communicating the forecast to our production planners and ensures that the Supply Chain team receives the correct information. The Demand Planner/Customer Services Specialist is responsible for and facilitates the Demand Review bi-weekly meetings and monthly Sales team, Zandbergen and Hughes forecast meetings, and supports the S&OP, S&OE and Supply Review weekly & monthly meetings.

Customer services

The Demand Planner/Customer Services Support supports specific customers for completing documentation for international orders, international order processing, international logistics and planning and overall providing exceptional customer support.

Tasks, duties, & general responsibilities

Demand planning

• Responsible for unconstrained customer demand plans, including planning for phase in & phase out of the product portfolio
• Support of product rationalization evaluations
• Responsible for the analysis of current sales, promotional activities, trend developments, innovations, product introductions
• Responsible for the analysis and development of scenarios for supply chain and operations
• Responsible for ABC analysis on turnover rate and contribution margin to determine inventory strategy at the SKU level

Customer Services

• Support of and collaborate with Customer Services Specialist
• Responsible for order processing
• Pricing validation including discounts with Sales team
• Organization of (international) shipments with customers and internal Supply Chain Team
• Providing customers with exceptional service including but not limited to orders, product details, shipments, billing, returns and credits

Qualifications

Education, technical skills, and/or previous experience

• Experience: 4+ years of experience in a demand planning role; any experience in customer services is a big plus
• Has experience in a top-tier consumer products and / or food and beverage company
• Has excellent analytical and problem-solving skills
• Can plan & organize including facilitation of forecasting and demand planning meetings
• Bachelor’s degree in Business, Supply Chain or equivalent industry related experience
• Specialized Knowledge: ERP system knowledge, strong proficient in Microsoft Excel, Word and PowerPoint; Netsuite experience is an advantage
• Ability to multitask and collaborate with various business channels
• Must have excellent communication and presentation skills to all levels of the organization and externally (Distribution partners, customers)
• Proficient and knowledgeable with English spelling, grammar and written communications; fluency in Dutch is highly preferred; any other language (German, French) is a plus

Our culture is grounded in cross-functional collaboration so we can continue to develop products that can both surprise and delight consumers and deliver tangible benefits to society.