Field Service Manager Poultry -- EMEA

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Field Service Manager Poultry -- EMEA

To further strengthen our Poultry Service Team, we are currently recruiting a Field Service Manager, who will be in charge of a team of 15 - 20 Field Service Engineers, based in the Netherlands and the UK. This team is responsible for the service activities of our secondary portfolio in the North EMEA region.

As our Field Service Manager, you are responsible for creating, developing and managing your team. In your day-to-day, you can expect to:

• Analyze information to determine needs for successfully planned installations, services, or repairs
• Be responsible for identifying future talent and further development and growth of your team
• Mentor employees about work-related issues and assist employees to support job-skill gaps and ensure employee job satisfaction
• Initiate personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures when required and conduct regular appraisals and performance meetings with next in line employees
• Ensure that all planned maintenance, repairs, emergency support and special projects executed by your team, are delivered on time and within budget and reporting is done on time and as designed
• Be responsible for Health & Safety worker trainings, for site and working on JBT Marel machinery
• Participate in field service management meetings to set directions, goals and strategy for the operation
• Align with Innovation and maintenance departments on new products introduced to the market and ensure skills requirements are met in the market
• Travel occasionally as required by the business (~10 %)

Who are we?

JBT Marel is a global leader in food processing solutions, committed to driving innovation, sustainability, and operational excellence across the industry. With teams worldwide, we work together to ensure safe, efficient, and responsible food production for our customers and communities.

What’s in it for you

• A key leadership role in a global organization with a strong service culture.
• The opportunity to directly influence customer satisfaction, service performance, and operational excellence.
• A collaborative environment with strong cross-functional engagement and international teamwork.
• Professional development opportunities in leadership, service operations, and continuous improvement.
• The chance to lead a customer-focused team and make a visible impact.

What kind of a person are you?

You are a strong people leader who thrives in customer-facing environments and takes pride in delivering high-quality service. You build trust quickly, communicate clearly, and bring structure to complex operational situations.

You are motivated by continuous improvement, coaching teams to succeed, and ensuring customers get the best possible experience with their JBT Marel installed base.

Furthermore you recognize yourself in the profile below:

• Have a Bachelor or Master degree in a technical area
• Enjoy leadership, management and motivation of people, gaining commitment from both internal and external colleagues
• Have knowledge of products and processes in similar technologies/industries to the company
• Have knowledge of principles and processes for providing high quality field service to customers
• Can show experience in Technical Service Management supporting capital goods ideally in the food industry
• Have solid communication skills in English and Dutch