Business Applications Lead Service SF Service

Canon champions hybrid working with a flexible working policy. You will be part of an energetic and innovative environment with more than 50 different nationalities. Canon encourages continuous learning and development with a wide range of resources and support available on demand.

Job Description

In this role, you are responsible for translating business process requirements into solution requirements and functional designs (covering data, process, and technology), driving the implementation and adoption of IT solutions, and supporting IT Operations.

Responsibilities

1. Gather/produce business process requirements and convert these into solution requirements across Process, Data, and Technology.

• Translate solution requirements into solution designs directed by Solution Control.
• Assess the impact of the IT solution with the Business applications to provide and verify estimates on effort, costs and timelines for project proposals.
• Translate the IT functional designs to IT solutions by the team.
• Advice on any solution risks to direct related test plans. Follow and protect the design principles, such as no customisations, design for flexibility.
• Drive the delivery and implementation of the resulting IT solutions in the business.
• Act as Functional Solution Guardian – Manage functional template boundaries (data, process, technology) and agree deviations with Solution Control.
• Advice stakeholders with expertise on best fitting process/IT solutions to guide requirement specifications and minimise package customisations.
• Be recognised as technical and functional expert in their respective working area by business.

1. Drive Change Management and Adoption to ensure benefits are realised.

• Leading change management/ user adoption of the solution, by providing expertise and good practices including good understanding of specific BU/function e2e business process.
• Drive BU/ Function stakeholders to put in place key metrics (to be tracked by PMO) to give leadership visibility and insight into the usage and adoption of the platform.
• End to end oversight to ensure that new features are adopted appropriately.

1. Provide production support.

• With good understanding of domain business process - review and approve all application changes resulting from problem management assessing business risk and impact.
• Participate in incident analysis and problem resolution where expertise is required and / or where the issues are complex or impact multiple processes (3rd line consultancy and 4th line resolution).
• Participate in trend analysis of all incidents and Root Cause Analysis of Major/Top incidents.
• Drive resulting improvements preventing reoccurrence by either technical refactoring that can be absorbed in project releases or propose changes for budget approval.

1. Drive Compliancy controls for the delivery of applications with evidence:

• Zero deficiency target.
• Adhere to IT General Control (ITGC) & IT Application Control (ITAC) process / Execution.
• Assess the materiality of any related Deficiency incident and ensure implementation of mitigation and remediation. Ensure the correct production and collation of evidence.
• Apply data migration, release management, and SOD/UAM controls.
• Provide consultancy on the ownership of controls and support the testing of these controls to IT Operations as required.

1. Contribute and adhere to solutioning policies, principles and standards.

• Contribute to the Domains and Communities of Practice.
• Maintain the IT knowledge base of the Domain (baseline documentation).
• Develop project leadership and management skills within team.
• Serve as best practice/quality resource within Domain, guide team members in resolving complex issues, train/mentor junior team members.

Qualifications

• Education in Computer Science, Computer Engineering or related technical field. Masters Degree is a plus.
• Over 8 years’ experience in IT, of which 5 years relevant domain experience (Sales, Service, Marketing, SCM, Finance, HR, etc.) with an excellent track record managing large process / IT projects preferably across multiple countries.
• Excellent IT delivery skills.
• Good knowledge and experience in IT Operations and Compliance.
• Working experience in managing business during change management and rollout of projects.
• Adept at creating and transforming business requirements into functional requirements and designs.
• Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills.
• Working knowledge of the relevant Canon IT applications (like Oracle application suites (EBS, Service, Reporting), SFDC, custom applications (CPQ) and legacy systems, proven by certification \ track record.
• Understanding of and experience with best practice methodologies. Is recognized as an expert in own area within the organization.
• Provides specialized depth and/or breadth of expertise.
• Interprets internal or external business issues and recommends solutions/best practices.
• Solves complex problems; takes a broad perspective to identify solutions.
• Works independently, with guidance in only the most complex situations.

Canon Core Behaviours

• Drive for results
• Focus on the Customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others

Further information:

At Canon, we care about the wellbeing of our team and are committed to creating a supportive, inclusive, and flexible work environment. We offer a range of benefits to help you thrive both personally and professionally:

• Performance-Based Bonus of 12.5%
• 31 Days of Annual Holiday: Enjoy a healthy work-life balance with plenty of time to recharge.
• Pension Plan: Secure your future with our comprehensive pension scheme.
• Bicycle Plan: Save on transportation costs while staying active and eco-friendly.
• Hybrid Working: Flexibility to work 3 days in the office and 2 days from home.
• Commuting: Full coverage of public transport costs or partial reimbursement for car expenses (if you commute by car).
• Exclusive Discounts: Up to 40% off on Canon products.
• Free On-Site Parking: Convenient parking spaces available for those who drive to work.
• Subsidized Restaurant: Enjoy healthy, affordable meals at our excellent on-site restaurant.
• Subsidized Starbucks Coffee to keep you energized throughout the day.
• Fresh fruit to support your health and productivity.
• On-Site Gym: Access our fully-equipped gym, free for all employees.
• Canon Social Club: Join sport and cultural activities with colleagues.
• Learning & Development Opportunities: We’re committed to helping you grow, with plenty of support for your personal and professional development.