Senior Manager, Engagement Management

About the role

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

The Senior Engagement Management Leader is a strategic position responsible for driving Professional Services Sales and team success across GitLab's enterprise and commercial customer portfolio. This role combines sales leadership, team management, and strategic partnership development to scale GitLab's professional services business in Europe and Asia markets.

As a senior leader, you will be accountable for regional PS bookings targets while leading a team of Engagement Managers who drive professional services sales through a sales overlay model. You'll develop and execute strategies to expand accelerate time to value across a broad portfolio of clients, working closely with Sales Leadership and Customer Success to ensure alignment across the organization.

Responsibilities

• Lead a team of Engagement Managers focused on Professional Services consultative selling.
• Accountable for Professional Services bookings goals within area of responsibilities covered by their Engagement Management team (EMEA).
• Responsible for timely and accurate weekly bookings forecast within area of responsibility.
• Help distribute customer opportunities evenly across team members ensuring geographic or segment coverage.
• Collaborate with other managers, socializing and gaining agreement on strategic proposals, and executing strategies.
• Provide strategic proposals to leadership to organize and align the Engagement Manager team with the Sales/CS organizations.
• Remain knowledgeable and up-to-date on GitLab releases.
• Coach team members on pipeline generation, opportunity prioritization, SFDC hygiene, discovery, scoping, estimation, SOW creation, negotiation and closing processes.
• Provide guidance to Engagement Managers to help resolve negotiations leveraging win-win and give-to-get methodologies. Take ownership of resolving negotiations that are at an impasse.
• Align with Sales Leadership within territory to provide forecast updates.
• Build and maintain a development plan to ensure Engagement Managers are enabled to understand the GitLab product and features, the value selling approach, and current processes/tools used to be effective in their roles.
• Continuously assess team capacity to inform hiring plan.
• Foster an environment where team members are motivated and enabled to contribute to continuously improving the Professional Services sales process: proactive services positioning, SKU selling vs custom scoped engagements, scaling the PS selling motion, etc. Ensure these process improvements are aligned with global PS sales strategy.
• Work closely with the Professional Services Delivery, Sales, Ecosystems Partners, and Product teams to develop common patterns into estimation and engagement proposal standards.
• Coach team members on continuous improvement mindset, including their responsibility to bring ideas or challenges to the practice team for consideration.

Requirements

• Experience managing, leading, and/or delivering professional services or customer success.
• Experience working in professional services sales.
• Experience with a subscription-based business model, delivering on-premises and SaaS solutions.
• Experience partnering with Account Executives, presenting solutions, and implementation methodology during a sales process.
• Ability to use GitLab.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.