Internal IT Lead

Security & IT

Internal IT Lead

Sendcloud is one of Europe’s leading shipping platforms for e-commerce. As we continue to grow, Internal IT plays a key role in how well our people can work. We want workplace technology to be reliable, secure, scalable, and easy to use - from laptops and onboarding to collaboration tools, meeting room tech, access management, and day-to-day support.

That’s why we’re looking for an Internal IT Lead - someone who can lead our small Internal IT team, stay hands-on where it matters, and help us build a modern Internal IT function for a fast-moving, cloud-first company.

This is not a purely managerial role, and it is not a traditional helpdesk role either. It is a hands-on role for someone who enjoys combining people leadership, operational ownership, service improvement, and secure workplace technology.

This is what you tell people at parties 👋

Sendcloud is one of Europe’s leading shipping platforms for e-commerce. As we continue to grow, Internal IT plays a key role in how well our people can work. We want workplace technology to be reliable, secure, scalable, and easy to use - from laptops and onboarding to collaboration tools, meeting room tech, access management, and day-to-day support.

What makes this role exciting ✨

You’ll lead Sendcloud’s Internal IT function and help shape the employee experience with workplace technology across the company.

This is a chance to shape and mature Internal IT in a modern SaaS company where workplace technology really matters.

You’ll have real ownership and visible impact across the employee experience. You’ll combine leadership with hands-on execution, help grow a small team, and build an Internal IT function that is reliable, scalable, secure, and genuinely helpful.

You’ll make sure the basics work really well - laptops, onboarding, office connectivity, meeting rooms, peripherals, access setup, collaboration tools, and support channels - while also improving structure, automation, lifecycle management, and service quality over time.

You’ll work closely with teams like People, Security, Finance, Platform, and Office Management, while guiding a small Internal IT team and helping it grow in maturity and ownership.

Your responsibilities

• Lead and support a small Internal IT team, initially 1-2 direct reports
• Deliver a reliable employee IT experience across office-based and hybrid working
• Own onboarding, role-change, and offboarding IT processes
• Administer and improve core workplace systems such as Google Workspace, Okta, Slack, Jira, password management tools, and other internal applications
• Manage the lifecycle of laptops, peripherals, and workplace IT equipment
• Maintain strong access hygiene, device lifecycle control, and application ownership
• Improve support channels and workflows, including Slack, Jira/service desk processes, documentation, and self-service guidance
• Help simplify, standardize, and automate Internal IT operations over time
• Partner with Security and other stakeholders to keep workplace technology secure, reliable, and well-governed

What success looks like

Within your first 6-12 months, we’d expect to see:

• Employees experience Internal IT as responsive, helpful, and easy to work with
• Onboarding and offboarding run more smoothly and consistently
• Workplace systems and device lifecycle are more structured and clearly owned
• Support channels and workflows are easier to use and better organized
• The Internal IT team operates with clearer priorities, stronger habits, and better knowledge sharing

Our perfect match 💗

You are hands-on, pragmatic, and structured. You know how to keep day-to-day Internal IT running well, while also improving how the function works over time.

You are comfortable combining operational ownership with small-team leadership, and you know how to help others grow in confidence, ownership, and effectiveness.

We think you’ll be a great fit if you have:

• 4+ years of experience in Internal IT, workplace IT, IT operations, or a similar environment
• Experience leading, mentoring, or coaching others in a small team setup
• Strong hands-on experience with workplace tools such as Google Workspace, Okta, Slack, Jira / Jira Service Management, password management platforms, and endpoint or device management tooling
• Experience with onboarding/offboarding, access provisioning, and workplace support operations
• Experience with laptop and hardware lifecycle management, asset tracking, and employee equipment support
• Good understanding of internal IT service processes and how to make support more structured and scalable
• Strong communication and stakeholder management skills
• Proactive mindset - you don’t just solve problems, you improve how things work

Nice-to-have ✨

• Experience with MDM or endpoint management
• Experience with office networking equipment and workplace AV / conferencing setups
• Experience with SaaS administration and internal application governance
• Familiarity with access governance, secure workplace operations, and audit-related controls

Dutch is a plus, but not a requirement - English is the working language for this role!

What we offer 🎉

• Working in an internationally-oriented, fast-growing, scale-up 📌
• A good salary that grows within the company and your accomplishments
• 28 holidays per year on a full-time basis + a free holiday on/around your birthday 🥳
• After 3 years of employment, you get a sabbatical of 4 weeks from us
• Keep growing with a study budget of €2000,- per year!
• Stay fit with our office gym
• Pension scheme
• A flexible hybrid working model and a dedicated 500€ budget to set up your home office 🏠
• Access to many discount programs, shop till you drop! 🛍