Commercial Officer (IPT)

GKN Aerospace is looking for a Commercial Officer (IPT) to provide commercial expertise and day-to-day support to a specific customer local team. You will help manage and resolve commercial issues (including commercial change management), support local level bids and proposals, inform Programme IPTs of contractual obligations and boundaries, and act as the first point of escalation for customer purchase order or contractual issues (internally and from the customer).

Job Summary

Provide commercial expertise and support to a specific customer local team.

Work to ensure the management and resolution of commercial issues on a day-to-day basis such as commercial change management, and support local level bids and proposals.

Inform the Programme IPTs of contractual obligations and boundaries.

Act as the first point of escalation for customer purchase order or contractual issues internally and from the customer.

Job Responsibilities

Relationship Management:

• Lead site specific customer review meetings and manage first line dispute resolution with customers for the site.
• Monitor performance, delivery and quality performance issues and recoveries and resolve with site leadership team, or escalate as appropriate to Commercial Manager.
• Coordinate site specific customer initiatives, requests and communications as agreed by Commercial Manager.
• Provide support to strategic / global Customer meetings representing the specific site (PMR) as part of global one face to the customer team.
• Voice of the customer on the site.

Demand Management:

Order Book, Demand & Sales Management: Responsible for obtaining orders from customers in accordance with the agreed contract.

• Align customer demand with Commercial Manager and Program Director then communicate customer demand to Sales, Inventory, and Operations Planning (SIOP) process.
• Support specific rate readiness actions at site and supplier levels to ensure preparedness.

Contract Management:

• Responsible for ensuring the business adheres to its contractual obligations and inform customers of GKN's contractual limits.
• Responsible for cash management and trade debtors.
• Manage enabled material cost adjustments and requirements for the raw material.
• Co-ordinate and manage all claims, maintaining a register of all Claims between GKN and the Customer, escalating to the Commercial Manager as appropriate.
• Commercial compliance for audits, processes and procedures.

Change Management:

• Manage contract updates including minor modification claims.
• Ensure commercial contracts for change in place and accepted.

Budget/P&L:

• Implement top-line sales pricing in alignment with budget & Strategic Plan.
• Contract liability assessment and provide recommendation to allow for provision setting, as agreed with Commercial Manager.
• Oversee risk and opportunity management related to contracts.

Bid and Proposal Management:

• Responsible for minor bids and quotations including running pricing models and preparing commercial proposals in line with DoA.
• Provide support and input to major bids and contract renewals, including review of terms & conditions and providing financial & operational data required for business modelling.

Any other reasonable duties.

Job Qualifications

Essential:

• Proven experience in customer relationship management, contract management, and demand forecasting.
• Strong negotiation skills and ability to manage multiple stakeholders.
• Excellent communication and interpersonal skills.
• Ability to analyze and interpret financial data related to P&L and budgeting.
• Familiarity with commercial proposal writing and business modeling.
• Travel to other GKN locations and customers.

Desirable:

• Qualification in business studies, or experience in a customer facing / programme management would be preferable.

What we'll offer

We are committed to offer you a challenge but also a great opportunity to learn and grow. We want to offer you a career that can go to many directions thanks to our breadth of international opportunities. We will support and promote your professional and personal development.

• 8% holiday allowance.
• 42 paid holidays for full-time employment in line with the Collective Labor Agreement Metalektro (29 holidays and 13 ADV days).
• An excellent pension scheme (PME) and travel allowance.
• A pleasant and informal working environment, in which we work together to achieve the best result for our customers.

Next to a competitive package, we will offer you a world of opportunities. We will support your career progression by providing you with learning and development opportunities.