Customer Success Consultant - Privacy Compliance

At Nixon Digital, we help organizations gain full control over their website privacy compliance. Our platform identifies how and where personal data is shared with third parties, often without valid user consent. We are looking for a Senior Customer Success Consultant who takes ownership of client programs, translates complex privacy findings into actionable improvements, and drives both impact and growth within our client base.

Your role

You will manage a portfolio of clients using the Nixon Platform and guide them through their ongoing privacy compliance program. This is not a traditional Customer Success role. You act as a consultant, program owner, and commercial sparring partner.

You will:

• Lead recurring client sessions and ensure every meeting is structured, prepared, and outcome-driven
• Translate Nixon scan results into concrete action plans and implementation priorities
• Guide clients through our compliance framework: get insight, get grip, keep grip
• Identify risks in how personal data is shared with third parties and explain these clearly to both technical and non-technical stakeholders
• Proactively drive expansion by identifying opportunities for additional modules and services
• Ensure follow-up on actions and maintain momentum within client programs

What you will bring

Strong privacy and technical understanding

• Deep understanding of how websites work under the hood, not just at a policy level
• Know when user consent is required before sharing data with third parties
• Understand that visually blocking a component is not enough if third-party requests are still triggered in the background
• Recognise how third-party scripts, pixels, and embedded content (such as YouTube) can leak data before consent
• Understand how combining IP address, device, and browser data creates a digital fingerprint
• Are aware that combining such fingerprints with login data introduces re-identification risks

Experience with privacy tooling

• Experience with platforms such as OneTrust, Didomi, CookieFirst, or similar
• Ability to interpret scan results and translate them into concrete implementation steps
• Ideally: certifications (e.g., OneTrust) or equivalent experience

Consultative and commercial mindset

• You are comfortable advising clients at a senior level
• You naturally identify opportunities for improvement and expansion
• You can connect findings to business impact and urgency
• You take ownership of both retention and growth

Structured and proactive way of working

• You never walk into a meeting unprepared
• You track actions, follow up, and drive progress
• You create clarity and direction for clients

What success looks like

In this role, you take full ownership of driving real privacy improvements for your clients. You help them clearly understand their risks and translate scan results into concrete, actionable steps. By guiding them through both technical and legal complexities, you ensure steady progress across the full compliance lifecycle.

At the same time, you build strong relationships with stakeholders across legal, marketing, and development teams. You know how to turn insights into impact, not just in terms of compliance, but also by identifying opportunities for growth and expansion within your portfolio.

About Nixon Digital

Nixon Digital offers automated privacy audits for websites. Our platform detects third-party tracking, data sharing, and compliance risks, helping organizations manage their digital privacy footprint.