Customer Lifecycle Manager with German

In this role as a Customer Lifecycle Manager with German, you will be part of our client's Global Sales team, driving the Grow motion for support contracts and identifying up-sell opportunities within an established customer base. You will play a pivotal role in achieving sales revenue targets through proactive outbound outreach, presenting the value proposition of our products to increase business adoption, and maintaining and growing client relationships. This customer-facing role involves executing engagement strategies and ensuring a seamless partner hand-off process.

Key Responsibilities:

• Serve as the main point of contact for our client's customers, leading the initial lead and opportunity conversion phases of the sales process, including overcoming objections and negotiating success before transitioning to a partner for quoting, closing, and transacting.
• Engage across industries to identify customer needs and opportunities for cloud technologies.
• Deliver a world-class customer engagement experience by focusing on customer satisfaction and business outcomes.
• Maximize up-sell and cross-sell opportunities in collaboration with Solution Specialists.
• Convert prospects and qualified leads into opportunities and revenue pipelines using methodologies such as BANT (Budget, Authority, Need, and Timeline).
• Consistently exceed targets for net-new revenue and sales pipeline while accurately forecasting sales, pipeline, and product usage.

Qualifications and Skills:

• 1+ years of proven inside sales or sales experience, preferably in technology or technology sales.
• Strong consultative skills with the ability to empathize with customers and meet sales targets.
• Exceptional communication skills, including verbal, written, and presentation abilities.
• Demonstrated ability to handle objections, negotiate effectively, and close deals.
• Proficient in corporate productivity tools, web presentation platforms, and CRM systems such as Salesforce.
• Strong phone presence with experience in high-volume outbound calling.
• Highly adaptable, self-driven, and detail-oriented with excellent follow-through.
• Proven track record of exceeding quotas and achieving performance metrics.
• Experience working with SMB-level customers and in IT environments is preferred.
• Bachelor's degree is preferred but not required.

Key Attributes:

• Ability to quickly adapt to evolving program requirements and execute flawlessly.
• Strong problem-solving, critical-thinking, and agility in a fast-paced environment.
• Proactive communication with clients to identify areas for improvement and drive business growth.
• Fluent verbal and written communication skills in English and German.
• Highly proficient in MS Office and other productivity tools.

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