Customer Lifecycle Manager with German

Job Description

As a Customer Lifecycle Manager, you will be part of our client's Global Sales team, driving the Grow motion for support contracts and identifying up-sell opportunities within an established customer base. You will play a pivotal role in achieving sales revenue targets through proactive outbound outreach, presenting the value proposition of our products to increase business adoption, and maintaining and growing client relationships. This customer-facing role involves executing engagement strategies and ensuring a seamless partner hand-off process.

Key Responsibilities:

• Serve as the main point of contact for our client's customers, leading the initial lead and opportunity conversion phases of the sales process, including overcoming objections and negotiating success before transitioning to a partner for quoting, closing, and transacting.
• Engage across industries to identify customer needs and opportunities for cloud technologies.
• Deliver a world-class customer engagement experience by focusing on customer satisfaction and business outcomes.
• Maximize up-sell and cross-sell opportunities in collaboration with Solution Specialists.
• Convert prospects and qualified leads into opportunities and revenue pipelines using methodologies such as BANT (Budget, Authority, Need, and Timeline).
• Consistently exceed targets for net-new revenue and sales pipeline while accurately forecasting sales, pipeline, and product usage.