Customer Support Specialist NL

About this role

Rentman is a B2B SaaS scaleup building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact.

Mission of this role

As a Customer Support Specialist, you’ll be the expert who helps both English- and Dutch-speaking customers get the most out of Rentman. You’ll make a real impact by solving problems, sharing insights, and ensuring our Dutch-speaking users get fast, top-quality support when they need it most. You’ll be part of a passionate, customer-focused team that’s all about creating smooth experiences, reducing wait times, and turning feedback into real product improvements. With your sharp communication skills and customer focused mindset, you’ll help elevate customer happiness and play a key role in growing Rentman’s presence across Dutch-speaking markets.

What you'll do

• Help Rentman customers when they reach out to Support via email, chat or call
• Take full ownership of your tickets, making sure you are helping customers in a timely manner and nothing falls through the cracks
• Become a power user for our product, keeping up to date with updates and improvements, and bringing suggestions and complicated cases to the Product team
• Maintain Zendesk and Aircall data up to date to leverage customers’ experience and drive customer-centric initiatives and improvements
• Take part in internal projects, sharing knowledge and collaborating with the team to grow, learn, and contribute to company success

What makes a successful Customer Support Specialist

• At least a year of experience in customer support or a similar role where you’ve interacted directly with customers
• Fluent in Dutch with a strong command of English, ready to connect with customers in both languages
• Great at managing your time, juggling priorities, and staying organized even when things move fast
• Ability to troubleshoot problems, find answers for customers, and articulate complex solutions in clear written and verbal communication
• Team-first mentality; supporting your teammates is equally important
• Truly care about creating amazing customer experiences and making sure people leave happy
• Tech savviness / a passion for technology; Rentman is a complex tool and you need to know it inside out
• A personality that fits at Rentman: takes ownership, loves working with others, is curious, and gets motivated by solving challenges as a team

Nice to haves

• Any industry will do, but it’s a plus if it is in the AV rental, broadcasting or event industry
• Basic HTML/CSS knowledge
• Familiarity with platforms like Zendesk and Jira (or similar systems)

What you’ll get

• An ambitious, inclusive, diverse international team
• A competitive salary based on experience and an additional 8% of your yearly gross income paid out every May
• A “13th month” annual bonus based on company results
• 25 days of paid vacation, plus one extra day off each year up to your 5-year anniversary
• A paid 4-week sabbatical after 5 years to go on an adventure
• Flexible WFH policy & work from anywhere for 4 weeks a year
• A shiny Windows or Mac of your choice
• An annual training budget to boost your skill
• A comprehensive healthcare plan and a pension plan with 3% company matching
• Access to OpenUp for mental well-being and personal growth
• A flexible and engaging work environment and various team activities
• An amazing office in the heart of Utrecht