Customer Service Officer

We are looking for an enthusiastic candidate for the role of Customer Service Officer in Delft, The Netherlands. Step into a high-impact role at the heart of Veramaris’ global supply chain. This role owns the end-to-end order-to-cash cycle, navigates dynamic global markets, coordinates cross-functional teams, and ensures seamless delivery performance for customers. In this purpose-led biotech environment, your work directly shapes customer satisfaction, operational excellence, and our future-proof supply chain.

Your key responsibilities

• Lead the end-to-end, Order-to-Cash (O2C) process in SAP SD, ensuring accurate order management, timely deliveries, and reliable billing.
• Coordinate logistics, supply planning, and external providers, align delivery dates, elevate OTIF performance, and communicate proactively with customers.
• Maintain Customer Master Data, pricing, and documentation accuracy within the Business Partner framework, ensuring clean onboarding and controlled updates.
• Partner with Finance on credit management, collections, and dispute resolution, supporting a smooth financial flow and strong customer relationships.
• Ensure correct indirect tax inputs, Incoterms, and export/customs documentation, collaborating closely with tax, compliance, IT, and logistics providers.
• Drive root-cause analysis, implement corrective and preventive actions, and bring positive energy to improve customer experience and service reliability.

We offer

• A role at the crossroads of customer experience, operations, and supply chain, in a mission-driven biotech joint venture.
• A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll be involved in what’s next.
• A culture that lifts you up — cross-functional teams, share wins, and leaders who value your voice.
• Direct impact on customer satisfaction and operational excellence, sustainable outcomes, service quality, and reliability.
• A community where your voice matters – it is essential to serve our customers well.

You bring

• HBO/Bachelor or MBO with min 2-3 years of relevant experience in a challenging, international commercial B2B environment.
• Sound knowledge of SAP SD (S/4HANA) across order and delivery execution, billing, Business Partner master data, and strong digital skills (including MS Excel, MS Teams).
• Working knowledge of indirect tax (VAT/sales tax), Incoterms, customs and export documentation, outbound logistics management, ensuring compliant global shipments.
• Excellent communication skills, a proactive attitude, diligence, strong problem-solving ability, and the energy to prioritize with accuracy and structure in a dynamic setting.
• Collaborate effectively and deliver results with Supply Chain, Finance, and Commercial teams globally.
• Fluent in English; additional languages (e.g., Spanish, Norwegian) is a plus.

About dsm-firmenich

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders.