Support Engineer

As a Support Engineer, you are the first point of contact for on-site IT support. You ensure that employee workplaces, laptops, printers, mobile phones, and general connectivity function smoothly across our office and retail locations. This role focuses on end-user IT support, not core infrastructure management.

You will:

• Provide on-site and remote IT support for employees (laptops, printers, phones, peripherals);
• Set up, move, and maintain user workplaces (docking stations, monitors, keyboards, etc.);
• Support basic connectivity issues (Wi-Fi, VPN, network access) and escalate when needed;
• Manage company mobile phones and provide basic app support;
• Handle service desk tickets within SLA and document solutions;
• Maintain hardware inventory and prepare devices for reuse/recycling;
• Provide IT support for Venlo and Utrecht offices as well as the physical stores in Tilburg and Zaandam;
• Coordinate with central IT and external vendors for issues outside the role’s scope;

We offer:

• 25 vacation days, increasing with time of service, with the option to purchase 10 additional days;
• 8% holiday allowance;
• Non-contributory pension;
• €0,23 / km net travel allowance and a net remote work allowance of €2,40;
• A hybrid work model, with full support for your home office setup;
• Laptop and phone provided by vidaXL;
• A positive work environment. 8 out of 10 colleagues say we’re a good place to work and feel they are part of the team;

You have:

• Hands-on IT support experience in a user-facing environment;
• Experience with ticketing systems (Jira) and Microsoft technologies, including Microsoft 365 / Modern Workplace, is a plus;
• Strong troubleshooting, communication, and customer-focused skills;
• Willingness to travel occasionally between locations;
• Fluency in Dutch and English;
• Driving License;

Why vidaXL

vidaXL is a major player in the ever-growing world of e-commerce. Since our foundation in 2006, we've expanded our global reach, serving millions of customers with a vast selection of products for every aspect of their lives. Our bold and down-to-earth approach sets us apart. We embrace challenges, take chances, and try new things every day to provide our customers with the best possible experience. We believe in our people and love investing in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader.