Credit Controller (German Speaking)

Are you ready to take ownership of credit control across the DACH region while shaping processes during an exciting expansion? Do you thrive on analyzing data, building relationships, and driving results? Then we're looking for you!

We are seeking a German-speaking Credit Controller to support our recent expansion in the DACH region. You'll manage cash collection across both our member (B2C) and trade (B2B) business, working autonomously while collaborating with teams across the organization.

Credit Controller (German Speaking)

This Is What Your Role Looks Like

As Credit Controller for the DACH region, you'll be the go-to financial expert for credit management and collections. You'll dive into member datasets to spot trends, build relationships with franchisees to ensure smooth payment flows, and support the integration of new clubs.

You'll work closely with colleagues from Marketing, IT, Customer Support, and external partners. Whether it's resolving member queries or transitioning our franchise model, you'll have the autonomy to assess issues, create solutions, and drive them to completion.

What makes this role exciting?

You'll shape how we operate in the DACH region during significant growth. Your ideas will have direct impact—and you'll see results immediately.

Your Responsibilities

B2C (Member Business)

• Analyze member datasets, identify trends, and propose process improvements
• Collaborate with Marketing and IT to support integration of new clubs and members
• Execute updates to member accounts with accuracy
• Support Customer Support with financial queries from the DACH region

B2B (Trade Business)

• Lead the franchise model transition in DACH—build new processes and ensure franchisee engagement and payment
• Own credit control for Advertising, Landlords, NXT Level, and business partners in DACH
• Share responsibility for monthly invoicing, direct debits, and dunning

Projects

• Drive process innovation projects that enhance our credit control operations

Who Are You?

A proactive problem-solver who builds relationships, identifies root causes, and creates solutions. You work independently but know when to involve colleagues, and you challenge the status quo.

Additionally, we’re looking for someone who is:

• Native or fluent German and strong English (additional languages are a plus)
• Credit management or collections experience in B2C and/or B2B
• Analytical skills: spot trends in large datasets while maintaining attention to detail
• Strong communicator: present to stakeholders at all levels and adapt your approach
• Autonomous and determined: take ownership, create action plans, and deliver results
• Advanced Excel (query-building, pivot tables) preferred, but training available
• SAP experience is a plus

What We Offer You

At Basic-Fit, it’s not just about work, it’s about your growth. As a Credit Controller, you’ll have the freedom to make an impact and develop yourself in a dynamic environment.

What you can expect from us:

• Learning & Development: Unlimited access to GoodHabitz and LinkedIn Learning.
• Career Growth: Plenty of opportunities for professional and personal development.
• Work Culture: An informal, international, and down-to-earth environment. We value working together, so we work 4 days in the office, 1 day from home.
• Innovation: Your ideas contribute to strategic projects.
• Perks & Benefits: Travel allowance, bike plan, health insurance discounts, remote work allowance, and a pension plan (52% contribution by Basic-Fit).
• Fitness: Access to our gym at HQ.

About Basic-Fit

Basic-Fit is Europe’s largest low-cost, high-value fitness chain, with more than 4 million members across 1,600+ clubs. We are continuously growing and improving.