Customer Services Analytics Lead

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

About this role

We are seeking a highly skilled and experienced Lead Data Analyst to join our Global Customer Service Data Team. In this high-impact role, you will leverage data to empower stakeholders, shape strategic decisions, and drive meaningful improvements in customer service operations.

This role requires a balance of detail-oriented precision and strategic vision. You will ensure data quality and reliability while keeping a focus on the bigger picture, aligning your work with our long-term goals. Your ability to effectively communicate complex insights to both technical and non-technical stakeholders will be crucial in driving alignment.

With deep expertise in analytics, customer behavior, and industry best practices, you will identify opportunities to optimize processes, implement automation, and introduce advanced analytics solutions.

As a leader, you’ll foster innovation and collaboration, mentoring and supporting colleagues to ensure the customer service data team is able to deliver for the business.

Key components of the position

• Analyze large datasets, transforming raw data into actionable insights, helping teams make smarter, data-driven decisions.
• Design and deliver dashboards, reports, and presentations that clearly communicate complex data insights, empowering leadership and stakeholders to take meaningful actions.
• Own the end-to-end reporting process, ensuring timely and accurate delivery of high-impact outputs that drive operational and strategic improvements.
• Mentor and coach junior team members, cultivating their growth while creating an environment that values excellence and continuous learning.
• Collaborate with engineering and product teams to align goals, close knowledge gaps, and ensure consistent, reliable data across markets.
• Explore new technologies and trends in analytics, bringing fresh ideas and innovative approaches to elevate team performance and business impact.

What you will bring to the team

• Experience in a data analytics role at a senior level, preferably in dynamic, fast-paced environments.
• Expertise in SQL with a proven ability to work with complex data structures, plus a solid understanding of data modeling, database design, and ETL processes; hands-on experience with data visualization tools (e.g., Tableau, Looker).
• Exceptional communication skills, with the ability to distill complex data into clear, actionable insights for senior stakeholders and bridge the gap between technical and business needs.
• Strong stakeholder management skills, with a focus on defining project scopes, aligning expectations, and delivering high-quality outputs with accountability and precision.
• Leadership experience from managing a team, mentoring colleagues, or leading large projects.
• Experience in Customer Service or e-commerce environments is a strong advantage, particularly if coupled with a focus on operational efficiency or customer experience.

Working at JET

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins.