Customer Success Partner

Meridia is an AgTech company specialised in software solutions for field data within complex agri-commodity supply chains.

Meridia Verify®, a SaaS product, verifies supply chain field data against regulatory and voluntary sustainability frameworks in minutes and provides hands-on guidance for risk mitigation. Procurement and sustainability teams eliminate commercial and reputational risk, prevent supply-chain disruptions, and shift from guesswork to confident, evidence-based decisions.

The Role

Meridia is looking for a Customer Success Partner based in the Amsterdam office (hybrid 2 days a week). The role is full time and reports to the Head of Customer Success & Support. This is a six month maternity cover position with potential to move into a permanent position. Preferred starting date: February- March 2026.

As a Customer Success Partner, you will play a pivotal role in ensuring the success, satisfaction, and long-term retention of our customers. You will manage relationships with key accounts, drive product adoption, and proactively address customer needs.

In this role, you will collaborate closely with our Head of Customer Success and Support, as well as cross-functional teams, to ensure a seamless customer journey from onboarding to renewal. This is a unique opportunity to make a real impact in a mission-driven company that is reshaping the future of sustainable agri-commodity supply chains.

Responsibilities

The Customer Success Partner has the following areas of work and responsibilities:

Customer Relationships

• Build and maintain strong, lasting relationships with customers in the agri-commodity sector, ensuring their success with Meridia Verify®.
• Proactively engage with customers to understand their needs, challenges, and goals, driving product adoption and satisfaction.
• Serve as a point of escalation for customer issues, ensuring quick and effective resolutions when customer tickets remain unresolved.
• Conduct regular customer check-ins and Quarterly Business Reviews (QBRs) to assess progress, provide insights, and align on future goals.
• Champion customer loyalty and retention through excellent service and engagement strategies.

Operational Management

• Collaborate with the Head of Customer Success & Support to refine and optimise customer success processes and tools.
• Track and report on customer success metrics, such as customer health scores, usage trends, and satisfaction levels, to ensure customer engagement and prevent churn.
• Work on a timely resolution of customer issues, with a focus on driving customer satisfaction.

Cross-Functional Collaboration

• Partner closely with Sales, Product, and Marketing teams to ensure a smooth and cohesive end-to-end customer journey.
• Provide actionable feedback to the Product team, representing customer needs and feedback to enhance the Meridia Verify® platform.

Customer Advocacy

• Advocate for customers within the organisation, ensuring their voices are heard in product development and strategic business decisions.

Innovation and Continuous Improvement

• Continuously seek opportunities to enhance the customer experience and streamline operational efficiency.
• Stay informed about industry trends, customer success best practices, and innovations in AgTech to help Meridia stay ahead in delivering value to its customers.

Requirements

The ideal candidate has/is:

Experience

• 3+ years in customer success, account management, or related roles, ideally within B2B SaaS or technology-driven industries.
• Proven track record of success in managing customer relationships and driving product adoption, customer satisfaction, and retention.
• Experience in leading customer success initiatives for new products, demonstrating a strong ability to manage varying customer lifecycle stages.
• Experience collaborating with cross-functional teams (Sales, Product, Support) to ensure cohesive customer experiences and successful outcomes.
• Strong data-driven approach to customer success, with experience using customer success metrics and analytics platforms to monitor customer health and improve engagement.

Technical Proficiency

• Proficiency with CRM systems (e.g., Salesforce, HubSpot) to track and manage customer relationships.
• Demonstrable experience with customer success processes and best practices, ensuring customer engagement and retention.
• Comfortable using data and analytics to measure customer success and make informed decisions.

Skills

• Strong relationship-building and communication skills, with the ability to engage and influence stakeholders at all levels, both internally and externally.
• Excellent problem-solving and analytical skills, capable of understanding customer needs, diagnosing issues, and proposing effective solutions.
• Strong organisational and project management skills, able to manage multiple accounts and priorities simultaneously.
• A proactive approach, with the ability to anticipate customer needs and identify growth opportunities.
• Fluent in English (required).
• Professional proficiency in Spanish or Italian (strongly preferred).

Personal Attributes

• A customer-first mindset, with a passion for helping customers achieve success and delivering exceptional service.
• Adaptability and resilience, able to thrive in a fast-paced, evolving environment while maintaining focus on customer outcomes.

Benefits

The benefits package includes:

• 6-month maternity cover position, with the potential to move into a permanent role
• Market rate salary commensurate with your skills and competencies
• Four-day work week
• A hybrid working position, with 2 out of 4 days at the Amsterdam office.
• Up to 5 weeks allowance of fully remote working per year
• 7 % pension contribution
• A laptop for work
• Annual employee led Learning & Development budget
• Office travel compensation
• Being part of a fast-growing impact venture with an informal, professional work culture
• Engaging with team members, clients and users in various other countries

jobs@meridia.land