Head of Operations

Insify is looking for a hands-on, people-centric, and operationally excellent Head of Operations to lead our front-line teams. In this pivotal leadership role, you will report directly to the VP Operations and take full ownership of the teams that represent the heartbeat of our company: Support, Claims, and Underwriting. This is not a "high-level only" role; we need a leader who thrives in the weeds, coaching and supervising our teams to deliver a world-class customer experience.

About Insify

We are a high-growth scale-up backed by €43M in total funding from world-class investors like Accel, Munich Re Ventures, and Formula 1 champion Nico Rosberg. While we started our journey five years ago in the Netherlands, we have since expanded into France and Germany, and we’re just getting started. Our mission is to dominate the European market and become a global leader in AI-powered SME insurance.

Our culture is intense, high-stakes, and mission-driven. We hire smart, ambitious "owners" who possess a relentless drive to win. This is an environment for those who thrive on challenges, value intellectual honesty, and share our mindset of becoming a global category leader.

Our founding team consists of seasoned entrepreneurs who have previously built iconic businesses like HelloFresh, Bloomon, and SumUp. We combine that deep fintech and e-commerce expertise with cutting-edge AI to stay ahead of the curve.

What You’ll Be Up To (some examples):

• As Head of Operations, your mission is to lead, scale, and professionalise our core operational departments. You will be responsible for the daily excellence of our Support, Claims, and Underwriting functions.
• Daily Operational Oversight: Take full ownership of staffing, queues, KPIs, and SLAs, ensuring real-time performance across Support, Claims, and Underwriting.
• Quality & Compliance: Ensure consistent decision-making, documentation quality, and strict regulatory adherence across all frontline processes.
• Escalation Owner: Act as the first point of escalation for complex customer cases and operational incidents, resolving bottlenecks with speed and precision.
• People Leadership & Coaching: Drive the performance of our front-line teams through close supervision, daily coaching, and continuous training to ensure the highest quality of service.
• Onboarding & Talent Development: Design and execute robust onboarding programs to quickly integrate new hires into our fast-paced environment.
• Operational Excellence: Identify systemic inefficiencies in our customer-facing workflows and implement high-performance frameworks that eliminate friction.
• AI Development & Implementation: Be at the forefront of AI integration; work closely with our engineers, product managers, and AI experts to weave cutting-edge technology into our daily operational fabric.
• Data-Driven Management: Work with the Data team to build dashboards and KPIs that allow you to monitor team performance and audit the success of your interventions.

Your Profile:

• You have a background in Business Operations or Team Management, specifically leading front-line teams in regulated, high-quality environments (e.g. insurance, health, or complex customer operations).
• You are a natural coach who enjoys the "people side" of operations; you know how to onboard, train, and supervise with precision.
• You possess the "situational awareness" to know when to empower your team and when to zoom into the granular details. You aren't afraid to "micro-manage" when a situation demands high-stakes precision or when a process needs to be hardened to reach our gold standard of excellence.
• You are comfortable working from the office full-time.
• Fluent in English and Dutch.

Who this is not for:

You prioritize a 40-hour work week: We operate in a high-intensity 'startup-plus' environment. This isn't a standard 9-to-5; driving global impact here requires a level of dedication and 'always-on' spirit that goes well beyond the typical 40-hour work week.

You prefer your comfort zone: We operate at the edge of our capabilities; if you aren't comfortable with constant change and being challenged, you won’t thrive here.

You prefer to stay high-level: While this is a strategic role, no task is too small. If you aren't willing to roll up your sleeves and get into the "weeds" of execution, this isn't the right fit.

A steep learning curve feels daunting: We move fast and use cutting-edge AI; you need to be an aggressive self-learner who can master new domains in days, not months.

What we offer:

• Competitive compensation - we want to attract and retain the best so we are offering a compensation package that aligns with that.
• In-office - come join us in our HQ in the center of Amsterdam.
• Grow in a growing company - there’s no better place to develop your talents and learn new skills. Help us show the world that insurance can be simple, transparent and trustworthy.
• Experienced entrepreneurs - work with experienced and dedicated entrepreneurs as part of an international team.
• Energetic environment - as a start-up, we’re different from your usual insurers. We scale rapidly and you can pick your own initiatives, helping us grow as we help more and more customers across Europe.