Technical Services Specialist Cardiac Ablation Solutions

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

To support our Cardiac Ablation Solutions (CAS) portfolio within Europe, the Middle East and Africa (EMEA), we are currently looking for a full-time customer-oriented remote Technical Service Specialist who will play a critical role in ensuring reliable, safe, and effective use of our advanced ablation technologies. With your excellent communication skills and the ability to troubleshoot complicated technical issues related to cardiac ablation equipment (Affera, PulseSelect, CryoConsole, or similar products), you will be the central contact point with customers and the local commercial and field service teams in EMEA for all product technical and application related questions.

Responsibilities may include the following and other duties may be assigned:

• Provide remote technical support for the cardiac ablation equipment to Health Care Professionals and internal customers and serve as a technical liaison between our stakeholders and the operating unit
• Drive the escalation process to resolve customer issues, including initiating required engineering support when needed
• Collaborate with other technical service specialists to troubleshoot complex service requests
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects
• Responsible to ensure all documentation/system entries are fully complete promptly
• Focus on remote support, with occasional travel for required training (domestically and international)
• Regular working hours from 8:30 – 17:00. On-call availability between 7AM-7PM (availability rotates between colleagues)

Required Knowledge and Experience:

• Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering or a medical degree with technical skills and experience, with a minimum of 4 years of relevant experience or an advanced degree with a minimum of 2 years relevant experience
• Fluency in English is required (C1/C2). Fluency in another European language is a distinct advantage
• Experience in a medical technical environment, and more specifically experience with cardiac ablation equipment/procedures, is desirable
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments
• Experience with analysing technical issues and processes for continuous improvement

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart—putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

• Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
• Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
• Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
• Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.