Sales Operations Specialist - Inbound

This role is part of our Holding team based in Hamburg, London, Amsterdam and Rotterdam. Our team is the engine of sales excellence within DEPT® EMEA, driving sustainable growth and maximizing efficiency across commercial activities. As part of our team, you'll be immersed in a diverse environment, collaborating with stakeholders from the business teams and with experts in Sales Operations, marketing and partner management. We're the backbone of DEPT®, ensuring seamless operations and empowering Depsters to reach new heights. If you're hungry for success, eager to fuel business growth, structured in your workflows and ready to embark on exciting ventures, join us!

JOB PURPOSE

As part of the sales operations team in EMEA, you will be responsible for proactively driving new business by identifying and engaging high-potential prospects, expanding the agency's regional reach by using a range of inbound sales tactics. This function serves as the primary point of contact for all inbound sales inquiries and leads across EMEA (BENO, DACH, UKI), ensuring efficient pre-qualification and accurate routing. This role is critical for early engagement and maintaining data integrity within the CRM system for early-stage leads.

KEY RESPONSIBILITIES

• Monitoring and handling the Sales Inbox, mails, and inbound slack channels;
• Pre-qualifying and serving as the first point of contact for sales requests (via mail and/or first call);
• Routing requests to New Business teams;
• Follow up with New Business teams to keep CRM updated;
• Support with the administration and clean-up of our CRM system (Salesforce). By checking dashboards and holding other lead owners accountable you’re making sure the data of our internal information database is up to date at all times;
• Support with the qualification of marketing qualified leads (MQLs) against specified criteria.

KPIs

• Lead Response Time: The speed at which inbound inquiries are handled;
• Lead Qualification Rate: The percentage of inbound leads that are successfully pre-qualified and routed to the appropriate market teams;
• Data Accuracy and Integrity: The reliability and cleanliness of data within Salesforce;
• Ensuring data integrity for newly acquired inbound leads;
• Reduce # of expired inbound leads with Owners (EMEA).

WHAT WE ARE LOOKING FOR

• Are internationally oriented and master the English language in speaking and writing; additionally master the German and/or Dutch language would be an advantage;
• Have strong verbal and written communication skills, interpersonal and organisational skills;
• Are commercially driven,
• Have good time management skills and the ability to stay flexible in a fast paced environment; you can quickly switch between topics and requests;
• Are very well organised and structured and able to effectively communicate the status and developments of your work;
• Are the example of proactivity and result-orientation and you always apply a confident, can-do attitude;
• Are a great listener and able to identify both a client's needs and that of your colleagues;
• Can demonstrate being a trusted first point of contact for new business leads to conduct a thorough qualification process, providing a detailed handover to the sales team;
• Are interested in getting to know a full range of communication techniques, including pre-qualification calling and emailing to build engagement and achieve results;
• Although full training will be given, experience with CRMs like Salesforce & Google Suite, would be beneficial;
• Are eager to learn and always open to new developments.

WE OFFER

• The recruiter will share the location-specific benefits in the interview process;
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.