Customer Success Manager (DACH)

Are you passionate about building strong client relationships and helping businesses grow? As a Customer Success Manager at Hotelchamp in Amsterdam, you'll play a key role in empowering hoteliers to succeed by providing expert guidance and support. Join a dynamic team and make a real impact!

About Hotelchamp

At Hotelchamp, we empower hoteliers to regain control over the guest experience. In a market dominated by complex technology and fierce price competition, we provide intuitive solutions that allow hotels to focus on what matters most: delivering exceptional service. Our platform helps hoteliers build stronger guest relationships, increase direct bookings, and enhance overall customer satisfaction.

Your Role

As a Customer Success Manager, you will play a key role in building strong client relationships and ensuring they get the most value from our solutions. You will be responsible for guiding clients through the onboarding process, providing strategic advice, and acting as a trusted partner for ongoing success.

In this role, you will work closely with the sales, product, and support teams to align client needs with business goals. Your insights will help shape product development and ensure that Hotelchamp continues to meet the evolving needs of our clients.

What You’ll Be Doing

• Manage the entire customer journey, from onboarding to long-term success.
• Build and maintain strong relationships with clients through regular check-ins and strategy sessions.
• Provide tailored advice and training to help clients maximize the benefits of our platform.
• Act as the voice of the customer internally, working with product and development teams to address client needs.
• Identify opportunities for growth and advise clients on additional solutions that could enhance their business.

What You’ll Bring

• SaaS experience required; hospitality tech experience preferred.
• Comfortable leading onboarding, training, QBRs, and strategic conversations.
• Strong understanding of e-commerce and Google Analytics is a plus.
• Excellent English communication skills; additional languages are a big plus.
• Strategic thinker with a proactive, problem-solving mindset.
• Analytical and structured, with strong ownership.
• Ability to work independently while collaborating with a dynamic, international team.

What We Offer

• A fast-growing, innovative company with an ambitious and supportive team.
• Flexible hybrid working options within CET time zones.
• Opportunities for personal and professional development.
• A positive and collaborative work culture where your input is valued.

We’re looking for someone passionate about customer success and eager to make a real impact. If this sounds like you, we’d love to hear from you!